Data Entry Customer Service

Sharon Monaco

Staten Island, NY. *****

Phone: 570-***-****

Email: **************@*****.***

Skills:

Customer Service

Data Entry

Phone Skills

Trouble shouting

Dependable

Team Player

Quick Learner

Administrative Duties

SQL for Data Science

Job History:

Gotham Lighting - Adminstrative Assistant, Quotes Specialist 245 Hooker Place

Staten Island, NY. 10303

From Sept 2017-March 2023

Phone: 718-***-****

Description:

Working in the quotes department to issue quotes for lighting for Contractors and Electricians in the Construction industry

to replace or update lighting in new and existing building sites. Contacting lighting vendors to get prices on light. Putting all info into quote and sending to Contractors and Electricians. Speaking with Vendors, Contractors and Electricians with any questions concerning above.

Reason for leaving:

Laid off.

Prior to that I lived and worked in Pennsylvania. Moved to NY to assist with care of an Elderly family member until his passing.

Kemper Insurance: 8 years Insurance agent

Started in mailroom, worked in Customer Relations, got my insurance license (which has since expired) and worked as an agent making changes to home and auto policies. 2004-2013

JCPenney call center: 18 years as a supervisor 1989-2007 Started taking orders. Moved to customer inquiry, edit, credit, supervisor and manager.

Admin Duties:

Watching call volume and making adjustments as needed. Also sending daily, weekly, monthly and yearly reports.

Education:

HS Diploma 1982

Medical Billing and Coding Certificate 2016

Coursera certificates:

Introduction to Microsoft Excel

Medical Billing and Coding Essentials

Medical Terminology I, II and III

SQL for Data Science

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