Technical Support Software Applications

Mohamed Hammad Ahmed Adam

Doha, Qatar +974******** ************@*****.***

https://www.linkedin.com/in/mohamed-hammad-ahmed

Professional Experience:

BALAD BANK Khartoum, Sudan

Network & Infrastructure Engineering (October 2019 –December2023)

• Managed and maintained servers, operating systems, and software applications for optimal performance and reliability.

• Monitored, troubleshooted, and resolved network issues (routers, switches, firewalls, VPN connections).

• Provided technical support to end-users, resolving hardware and software problems with minimal downtime.

• Implemented and maintained security protocols (firewall configurations, intrusion detection systems, access controls).

• Conducted regular data backups, developed disaster recovery plans, ensuring data integrity and availability.

.• Applied patches and updates to address security vulnerabilities and improve system performance.

• Coordinated with vendors and service providers for hardware/software procurement, maintenance, and support.

• Assessed infrastructure needs, recommending upgrades and improvements as necessary.

• Collaborated with cross-functional teams, including L1 and L3 engineers, to resolve complex technical problems.

• Optimized data center performance by managing cooling, UPS, and server capacity while monitoring utilization.

FRAHA export & import Company Khartoum, Sudan

Maintenance and sales engineer (July 2018 - October 2019)

• Provide technical assistance to customers for ATM, CCTV, and POS systems, resolving hardware, software, and connectivity issues.

• Conduct on-site visits to diagnose and resolve complex technical problems, ensuring proper installation, configuration, and integration of systems.

• Collaborate with internal teams and vendors to address customer concerns, enhance system performance, and perform routine maintenance activities.

• Perform preventive maintenance tasks, including hardware diagnostics, software updates, and system backups, minimizing downtime and disruptions. Dal Group

help disk Engineer (Jun 2017– Sep 2017) Khartoum, Sudan

• Assist users in troubleshooting hardware, software, and network issues.

• Diagnose and resolve technical problems by offering step-by-step guidance.

• Escalate complex issues to the relevant support teams or senior engineers for further assistance.

• Install, configure, and update software applications and operating systems. Savings & Social Development Bank Khartoum, Sudan

Network Engineer (August 2015– August 2016)

• Design and plan network infrastructure, including LANs, WANs, and wireless networks.

• Develop network diagrams, documentation, and technical specifications.

• Install and configure network equipment, such as routers, switches, firewalls.

• Monitor network performance and troubleshoot network issues. Education:

University of Khartoum. Khartoum, Sudan

MSc in Computer Architecture and Network.

University of Science & Technology. Khartoum, Sudan BSc in Computer & Electronic Systems Engineering

Skills:

• Network Management

• Troubleshooting

• Security Implementation

• Data Backup

• Vendor Collaboration

• Infrastructure Assessment

• Documentation Skills

• Technical Support

• System Administration

• Network Support

• Cloud Familiarity

• Virtualization Technologies

Languages

• Arabic (Native) • English (Advanced)

Courses & Certifications:

FORTIGATE (September 2022)

Training Institute: Franco pinto training center.

ITIL V4 Foundation (September 2021)

we Grow training center

Linux Red Hat Enterprise {RHCE.8} (January 2021)

SUDATEL Communication Academy – SUDACAD.

VMware vSphere (V6. 7) (January 2021)

Kiwi Training center.

CCNA (February 2020)

Network PLUS TRAINING CENTER.

Technical Proficiencies:

• Strong knowledge of Windows and (Linux & windows) server environments.

• Proficiency in networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.).

• Experience with virtualization technologies (VMware, Hyper-V).

• Familiarity with cloud platforms (e.g., AWS, Azure).

Contact this candidate