DOMONIQUE BARLOW

810-***-**** l ad358r@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Collection Specialist IV/ Operations specialist a with more than 10 years of exceptional customer service. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction.

EDUCATION

Lamar University, Beaumont, TX May 2024

Bachelor of Science in Communications and Media Studies

Tarrant County College, Fort Worth, TX May 2014

Associate of Applied Arts in Business Communications

Relevant Coursework: Political Communication, Business Communication, Interpersonal Communication, Media Writing, Public Speaking, and Advertising Principles and Practices

WORK EXPERIENCE

JPMorgan Chase, Plano TX November 2021 – 2023

Collections Specialist IV / Operations specialist

·Analyzing business procedure

·Creating SOP’s

·Notify business and merchants owners of delinquent accounts with attempt to collect outstanding amounts

·Locate debtors by utilizing skip tracking and other strategies and complete skip traces on customers failing to respond to collection efforts

·Arrange for debt repayment and established repayment schedule based on customer finances

·Record and update customer personal accounts with accurate contact information

Legends Hospitality, AT&T Stadium Home of the Dallas Cowboys, Arlington, TX March 2014 - Present

Concessions Stand Manager

·Manage a team of up to 35 team members including finances by maintaining concessions records for sales, expenses, and labor hours

·Maintain optimal protections for guests by enforcing strong cleaning and sanitation policies

·Inventory food and beverage monthly and coordinated stock rotation to avoid spoilage

·Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control

Bank of America, Fort Worth, TX April 2017 – November 2021

Senior Fraud Analyst

·Fraud review for premium accounts in excess of up to $45M in wire transfers, person to person online money transfers and bill payments

· Troubleshooting, suspended online banking, password resets, technical support, all other account services, and general account questions including closing accounts, debit card replacement, and updating client’s personal information

·Top performer for more than 8 consecutive quarters and over 25 customer service awards

StoneGate Mortgage, Dallas, TX September 2014 – December 2015

Customer Service Specialist

·Inbound/Outbound mortgage call center customer service support

·Collected payments, payoff requests, escrow specialist, and SME

TECHNICAL SKILLS

·Proficient with Oracle, Microsoft Word, SharePoint, Excel, PowerPoint, Outlook, SharePoint, Salesforce, SAP, Google Analytics, InDesign, Zoom, and Teams.

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