Fred Chang

El Monte, CA ***** ●ad358m@r.postjobfree.com●562-***-****

Education:

California State University, Fullerton May 2020

Bachelor of Art in Business Administration with Decision Science concentration

• Academic Software Experiences: SQL query, Tableau, and SPSS

• Software Development C++: In and Out Store Portal designed and implemented employee management function utilizing csv data structure with list box. Experiences:

HR Unlimited Inc. April 2022 – Jan 2023

Data Analyst

• Wrangling data into compliance documents and presenting the findings of problem areas as well as actionable strategic recommendations averaging 4 compliance reports a week.

• Streamlined the compliance document production process by creating, implementing, and improving Excel data models in collaboration with other analysts building with composite functions to increase the average compliance reports rate from 1 per week to 4 per week in 6 weeks. The process includes collecting functional requirements, process flow diagrams, and user acceptance testing in small group settings.

• Collaborate with a team utilizing Python packages to parse PDF and web scrap to increase further efficiencies shortening a process that averages about 2 hours into minutes.

• Create presentation materials by utilizing Tableau and PowerPoints. US Navy Reserve November 2012-December 2019

First Class Petty Officer

● Prepared and delivered personal finance training support for 62 sailors including classroom sessions, and one-on-one sessions for budgeting, retirement planning, and debt management.

● Managed unit administrative department publishing a monthly unit newsletter to inform 62 sailors, communicating across 3 chains of command achieving 97%-unit administrative readiness for 2017.

● Directly responsible for managing and mentoring 4 junior sailors, analyzing advancement results and formulating training plans for unit sailors resulting in a group advancement rate of 50 percent in the past 2 years.

● Planed, evaluated, and performed industrial tasks across 5 different shipyard functions (testing, outside mechanic, diesel, and pipefitting) with 0 deviations saving the Navy an estimated total of $500,000 each year.

● Utilizing SharePoint to store administrative documents for record keeping and training scheduling. Rio Hondo College July 2015-July 2017

Student Assistant

● Digitized, updated, and communicated the administrative records daily with staff of the Veteran’s Service Center servicing over 200 students per semester.

● Performed duties like office assistants including daily operation reports, answering phones, and maintaining office cleanliness.

Wells Fargo N.A. May 2013-July 2015

Phone Banker

● Delivered customer-centric resolutions in both English and Mandarin averaging 100 calls a day with a consistent top quality assurance score among the division: as well as top customer satisfaction score of the division for quarter 1 and quarter 2 of 2015.

● Trained new hire agents in peer-to-peer support during peak hours addressing escalated calls, and questions on a real-time basis.