Software Engineer Customer Service
Resume:
Ronald Alvin Caber
IT Software Engineer
Antipolo, Rizal, Philippines
091******** · ********@*****.***
whatsApp, Telegram,
Skills
Effective Time Management
Leadership and Teamwork
Ability to Multitask
Critical thinking and problem
solving
Leadership Skills
Communication
Time Management
Problem Solving
Decision Making
Teamwork
Leadership
Fast Learner
Adaptability
Ability to Work in a Team
Communication Skills
Ability to Work Under
Pressure
Computer Skills
Customer Service
Microsoft Office
JavaScript
HTML & CSS
HTML
MySQL
SQL
as400
Profile
• Skilled with almost 13 years of IT experience.
• Requirement Analysis, Review & test reporting, knowledge with in depth knowledge in (SDLC, STLC, Test Management, AGILE/Scrum).
• Seeking to leverage leadership experience.
• Organized and Efficient Project Manager.
• Managing large-scale and IT related projects.
• Motivated and experienced developing new and innovative design processes, helping companies to meet and exceed projected expectations. Proven track record of helping companies to improve sustainability, reduce overall costs, and configure the best approaches for the most seamless and effective production. Assisted in the start-up project and helped to guide company efforts and cost-effective production timelines. Experienced and dedicated Data Analyst with several years of experience identifying efficiencies and problem areas within data streams, while communicating needs for projects. Experienced Software Developer adept in bringing forth expertise in design, installation, testing and maintenance of software systems.
• Committed to working as a collaborative and positive team member, striving to utilize my knowledge and expertise for optimal engineering results. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.
Employment History
Test Lead, Collabera, Pasig City
January 2024 — March 2024
• Led a cross-functional team of testers and developers to quickly identify and resolve critical bugs before release
• Developed a set of test cases that accurately simulated real-world scenarios, resulting in improved system reliability
• Developed a risk-based testing strategy that successfully identified and mitigated system-level risks before release
• Identified and documented test gaps that improved coverage and identified system weaknesses
• Conducted regular feedback sessions with team members to identify areas for improvement and provide guidance on career development
• Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met
API using postman
SoapUI
XML, Putty Manager
Bugzilla
Mantis
JIRA
Test Link
ALM HPQC
Desktop and Mobile Apps
Web Browser using API
Network Active Directory
Database
Selenium
Tosca
AWS
Cloud Computing
network
Ruby on rails
cypress
Web-app framework
• Created and maintained test data to ensure test coverage for different scenarios
• Developed test plans, test cases, and test scripts to ensure the highest level of software quality
Test Lead, Accenture, Mandaluyong City
November 2021 — September 2023
• Led a team of IT professionals to successfully complete a major software project on time and within budget
• Created detailed user manuals and provided training to users on the proper use of IT systems and software
• Delegate tasks and set deadlines
• Monitor team performance and report on metrics
• Ensure of quality of testing
• Ensure team work productivity and develop professionally Quality Assurance/UAT Manager, Collabera, Pasig City February 2021 — October 2021
• Create a detailed comprehensive and well structured test plan.
• Provide estimation of testing activities
• Liaise with the project working team for test data gathering and other request.
• Defect reporting and issue clarifications.
• All other duties and responsibilities assigned by project from time to time.
• Prepare daily status report and test summary report at the end of testing activity.
System Quality Assurance/Test Quality Admin, Quality Kiosk, Quezon City
April 2019 — January 2021
• Helping offshore support on ADHOC request sent to TQA admin.
• Executes and complete assigned SIT batch cycles
• Provide updates status on SIT batch automation.
• Provide regular updates for batch optimazation.
• Responsible for protecting ( IT Infrastructure, Edge Devices, network & data).
• Responsible data breaches and monitoring
• Set and Implement user access control and identify access management system.
• Protect the data & Integrity, Organization network. Senior Quality Assurance Analyst, Filmetrics, Quezon City March 2018 — March 2019
• Create Test Scenario based on user stories
• Create Test case creation based on BRD
• Performed Cross browser testing
• Performed Functional testing (Mobile & Web)
• Ensured Proof of Testing is enough according to the Requirements.
• Performed Back end testing using SQL.
• Report Defects and follow up with Developers / BA IT for defects fixation with defect ageing tracking.
• Provide Test Results walkthrough to Stakeholders for sign off
• Test execution (Mobile android tablet) – (UI interface)
• API Testing using Postman
Quality Assurance Analyst, Vertere Global Solution, Inc., Makati City September 2017 — March 2018
• Create Test data creation
• Create Test execution
• Perform End to end test execution
• Perform Regression testing
• Creates Process plan strategy
• Perform Functional testing
• Log defect based on result
Quality Assurance Analyst, Quality Assurance Analyst, Makati City August 2016 — September 2017
• Data Validation table to table
• Transact in Lifelines Screen & data validation
• Checking data field from source to target
• Log defect based on Result of testing
• Back end Testing
Software Quality Assurance Engineer, Igen Inc., Makati City March 2016 — August 2016
Executes all assigned test cases
• Creates test case based on business requirement
• Conduct test execution SIT – System integration testing
• Creates Process flow and procedures for testing phase
• Gide’s DSS – Data system support for testing execution
• Compatibility testing different browser (IE-(9,10,11), Chrome, Mozilla Firefox, safari and Opera)
• Create parameter on embedded inside in Terminal
• Validate test case execution based on Requirement
• Check Output receipts on list of cards (American Express, Discover, Master Card and Visa)
• Execution Functional Testing
• File Bugs tracking defect in bugzilla
• Coordinated & create process procedure in testing for project. Quality Assurance Tester, ETSI TECHONOLOGIES INC, Mandaluyong City
January 2015 — December 2015
• Prepares test data
• Executes all assigned test cases
• Prepares test data log
• Documents, reports and tracks all defects encountered during testing on ALM and HPQC
o Environment
• Escalates bugs to QA Team Lead and Application Development
• Re-tests fixed defects and verified fixed is for closure
• Risk and quality assessment
• Provides Go/No-Go before production deployment
• Upload all project test documents in QA Portal in ALM Platform Test Analyst, Danateq inc. Client Smart Communication, Makati City May 2013 — October 2014
• Performs system testing (IAT, SAT, UAT and PPT)
• Checking Front end testing
• Checking end to end testing
• Performs system analysis based on actual business in marketing (BRD)
• Responsible for creating and configuration of a services on GUI
• Validation on Test bed environment in staging
• Monitoring on Production
• Reporting Tools on ALM /Bugzilla and JIRA
• Investigated, identified and documented software bugs and worked with developers to resolve them
Quality Assurances Specialist, SYSTEM PLAN AND INTEGRATION DEVELOPMENT CORP, Cainta Rizal
April 2010 — May 2013
• Implements systems on site.
• Provides technical support and actual troubleshooting on site.
• Coordinates with programmers concerns regarding system modifications and customization.
• Performs system analysis in relation to the actual business process flow of transactions of the offices concerned.
• SQL management, systems database back up (manual and automatic), attaches and restores, disaster recovery plan and configuration of the active directory setup.
• System Analysis
• Lead for a group testing development
• Quality Control
• Problem Solving and Solutions
• Implementation Solution Provider
• Microsoft SQL Database Maintenance
• Evaluation and Validation
• Knowledgeable in Hardware Troubleshooting
• Specialized in system analysis for advance Implementation problem solution on existing and new project of the company
• Testing of installers and systems released by the Research and Development
Education
BSCS, System Technology Institute, Quezon City
July 2001 — March 2006
Bachelor of Science in Computer Science (BSCS)
Contact this candidate