LB

LAUREN BARTRAM

ad357x@r.postjobfree.com 972-***-**** Dallas, TX 75227

Motivated Operations Supervisor with management skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Comfortable working with people of all levels. Organized, responsible and motivated, eager to apply time management and organizational skills in various environments. Performance Monitoring

Staff Supervision

Operations Management

Customer Relations

Team Training

Project Planning

Project Management

Compliance Management

Task Delegation

Employee Development

Human Resources

Microsoft Experience

Team Building

Active Listening

Efficient Routing

Document Control

Skilled Problem Solver

Multi-Line Telephone operations

Call Center Operations

Dispatch center Operations

Dart Paratransit Dallas, TX

Operations Supervisor

08/2023 - Current

Developed and implemented standard operating procedures to ensure efficient workflow. Collaborated with management to determine staffing needs for optimal coverage levels. Monitored staff performance and provided feedback for improvement. Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress. Maintained accurate records of paratransit employee attendance and performance reviews. Resolved paratransit customer complaints in a timely manner to maintain paratransit customer satisfaction. Prepared reports on operational performance metrics and presented them to management team. Provided support to other departments as needed to meet organizational goals. Coordinated with other departments to ensure smooth inter-departmental communication. Conducted regular meetings with staff members to discuss any issues or concerns they may have had. Assisted in the hiring process by conducting interviews and making recommendations for new hires for pareattansit. Trained new employees on proper job functions and company policies and procedures. Developed strong relationships with paratransit customers through excellent customer service practices. Trained, mentored and motivated employees to maximize team productivity. Engaged employees to create safe, energetic work environment through feedback and recognition. Identified areas for improvement and implemented new processes to enhance overall company quality and performance. Scheduled, assigned, and monitored the work of paratransit dispatchers. Tracked and reported on paratransit Summary

Skills

Experience

dispatcher performance metrics. Monitored incoming calls to ensure they were handled promptly and correctly. Maintained accurate records of paratransit dispatched vehicles, drivers, routes. Implemented strategies for improved route optimization across all areas of operation. Responded quickly to emergency situations involving dispatched vehicles or personnel. Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs . Dart Paratransit Dallas, TX

Lead Dispatcher

06/2021 - 09/2023

Provided operational guidance and supervision to subordinate staff members. Monitored paratrasnit driver performance Communicated instructions clearly with paratransit drivers via telephone or the drivers manifest. Responded promptly to emergencies by providing real time solutions. Leveraged GPS devices and computer programs to plan routes, update paratrasnit customers or advise drivers about upcoming issues and or changed made to the paratransit driver or customers trips. Assisted in developing policies and procedures related to the dispatch department activities. Assisted supervisor with any paratransit operation reports needed. Supervised the floor when the supervisor was out. Ensured all paratransit dispatchers had correct knowledge to complete the task at hand. Assisted in operational duties when needed.

Dart Paratransit Dallas, TX

Dispatcher

01/2021 - 06/2021

Monitored paratransit drivers' progress and updated paratransit customers on their trip ETA. Researched alternate routes when necessary due to traffic or road conditions. Provided support to paratransit drivers in regards to directions, when needed. Generated reports for management review related to driver performance, delays and incidents. Performed inbound and out bound paratransit calls to paratransit drivers, providers and customers. Monitored 10-20 drivers per shift. Ensured all routes were successfully completed. Communicated affectively with team to ensure all paratransit drivers performed and all paratransit customers have been transported ontime and safe. Utilized active listening and intelligent open-ended questioning to help build lasting relationships with paratransit customers. Operated multiple software's for different platforms. Dart Paratransit Dallas, TX

Reservation Agent

08/2019 - 01/2021

Answered inbound paratransit calls and responded to paratransit customer inquiries regarding reservations. Processed paratransit customer payments for reservations over the phone. Verified paratransit customer information including contact details and payment method. Ensured all reservations were properly documented in the system. Assisted paratransit customers via phone by providing confirmations, answering questions and offering general information. Scheduled different reservations on multiple platforms for paratransit customers. Provided excellent customer service to paratransit customers. Took 150-200 inbound calls a shift for paratransit customers.

LD Bell Bedford, TX

High School Diploma

06/2019

Education and Training

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