Customer Support Engineer

Richard A. Umaña

Dana Point, CA

714-***-****, E-mail: ********@*****.***

SUMMARY OF QUALIFICATIONS

10+ years of experience in Technical Sales and as a Customer Support Engineer

Excellent communication skills with a team-oriented attitude

Strong understanding of mechanical, electrical, and power systems

Use knowledge of product features and operations to sell and provide support to customers

Proficient in Spanish and English (written and oral)

CUSTOMER SUPPORT ENGINEER EXPERIENCE

Technical Sales Engineer 2011 – Present

Power International, Anaheim, CA

Assess customer technical needs, explain details about technical products, place orders

Obtain new representations on the electric power field and renewable energy

Establish and maintain customer relationships with prospective and existing customers

Vibration Monitoring & Analysis Engineer 2018

California Plastics, Downey, CA

Responded to questions about the integration & utilization of products in the field

Replied to customer requests for information (RFIs) & quotation (RFQs)

Aided in resolving customer complaints by investigating problems,

Developed solutions, preparing reports and making recommendations to management

Solar Installation Technician/ Customer Service 2015 - 2017

Grid Alternatives, Los Angeles, CA

Team player with attention to detail

Good understanding of technical issues and customer service

Working with individuals of diverse background

COMMUNITY ENERGY ACTION

Oregon Environmental Council 11/2007 – 11/2008

Portland, OR – Contact: Suzanne Veaudry Casaus, Ph: 503-***-****.

Professional Internship

Outreach to organizations and communities on Climate Change and Energy Efficiency.

Community Energy Project 11/2008 – 02/2009

Portland, OR – Contact: Loni Silva, Ph.: 503-***-**** x 108.

Workshop leader

Giving presentations, workshops and education on weatherization and energy savings

in English and Spanish.

Oregon Interfaith Power & Light (E.M.O.) 03/2008 – 10/2010

Portland, OR – Jenny Holmes, Ph: 503-***-****.

Outreach to organizations and communities, and simultaneous interpretation in

Presentations in Energy Efficiency. English/Spanish.

EDUCATION

B.S. in Electrical Engineering (with Honors), Tennessee Technological University

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