Service Assistant Community
Resume:
Marcus Thomas
***************@******.***
Objective: To obtain a full time position as a Community Service Assistant with Riverside County.
Community Service Assistant (ROC)
Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures. Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services. Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork. Track and log appropriate information. Supervise the behavior and conduct of minors in various situations. Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations. Identify and report problem situations to professional staff; log appropriate information and progress reports. Schedule appointments for services and refer clients and/or the public to other agencies when appropriate. Coordinate and provide necessary transportation to clients and/or the public. Perform computer inquiries, records and/or background checks on clients and/or the public. Receive, obtain, and file court dockets and Self-help meetings in ELMR, prepare list of items not received by ROC consumers. Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files. Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and consumer feedback. Provide support and educate participants and provide linkage to services in the community.
2010-2015
Community Service Assistant (START)
Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures. Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services. Track and log appropriate information. Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during transportation to ETS. Identify and report problem situations to professional staff; log appropriate information and progress reports. Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits.
1999-2010
Community Service Assistant (FNL)
Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation. Outreach in the community. Maintain budget for sound equipment, build relationships with community partners. Bridge gaps between parks and recreations and the schools.
Education
1995-1998 Abraham Lincoln
Skills
Customer Service Skills
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