Accounts Receivable Career Development

Objective

I’m an innovative, self-starting business professional seeking a full-time hybrid or remote career prospect in Virginia. My expectation is to work within a company that will complement and enhance my skills while providing opportunities for career development and advancement.

Experience

U.S. Customs Import Brokerage Lead

CEVA Logistics, Romulus, MI 2022 to Present

This leadership position requires ownership of daily operations for our customers air, ocean, and truck shipments importing into the U.S. and managing customs-related processes while providing direction, instructions, and guidance to the Brokerage team.

Major Duties and Responsibilities

Review all import documentation, provided by customer’s Freight Forwarders, for necessary U.S. Customs regulation requirements to complete import clearance

Confirm customer aircraft parts receive timely and accurate clearance according to our customer’s SOP to minimize delays

Process ISF, Handcarry, and Non-Import/Non-Export shipments being exported back to the US on behalf of the customer

Manage the team Inbox for new shipments, providing correspondence and timely updates to the Customer allowing full visibility to their shipments

Perform entry filing compliance audits to confirm quality execution of use of HTS codes, PGA declarations or disclaimers, ITAR exemptions, Government Contracts usage

Manage and deliver our customer’s weekly and monthly ad-hoc, accounts receivable and performance data reports

Handle escalations involving complex entries

Maintain team schedules for weekly and holiday shift coverage

Air Import/Export Logistics Specialist

Kuehne + Nagel, Southgate, MI 2020 to 2022

My role required direct interaction with customers to prioritize and balance their needs, queries, and request through multi-channel communication streams. Ensuring the coordination of customer shipments by securing rates, capacity with carriers, executing bookings with providers, and aligning transit time requirements for timely pick-ups or deliveries.

Major Duties and Responsibilities

Maintained real time visibility of customer transactions by managing updates and route maps that dictate ETAs in AirLog (internal K+N interface)

Communicated and collaborated with the Airfreight Process Manager to drive internal automation utilization by all Operation, Revenue, and Customer Care teams

Worked with Care teams to deliver on our service commitments to our Customer KPIs

Worked with Revenue teams to make certain all quotes, rates and agreements were produced for accurate and timely billing to maximize our gross profits

Collaborated with Sales to develop customer specific instructions and implement continuous improvement measures to grow our relationship with our customers

Communicated with international Origin and Destination teams to ensure documentation was received to complete Customs clearance, freight acceptance with providers, freight transfers to CFS locations and cargo release, and timely billing to protect costs

Senior Logistics Coordinator

Expeditors International, Romulus, MI 2017 to 2020

My role as a Senior Logistics Coordinator was to guarantee our operations of 3PL global solutions were executed to the highest standard and level of customer service all while supporting and developing a team. My success in this role was due to my strong attention to detail, excellent organizational skills, an in-depth knowledge of Expeditors’ operations and customer specific SOP requirements.

Major Duties and Responsibilities

Oversee critical logistics shipments, aircraft on ground shipments and other specialized logistics service offerings

Audited and approved team member’s time cards for direct reports

Managed day to day operations and completed administrative tasks

Promoted company culture to safeguard a positive workplace environment

Assisted management with the hiring process and assisted with new team member training

Supported team members, overseeing their work quality and compliance

Provided quality customer service, answered customer inquiries, and handled customer complaints while managing any forms of escalation

Operational expert in ensuring all tasks were completed timely and audited for accuracy

Operational expert in Customers’ Standard Operating Procedures

Analyzed resource capacity, prioritizing effectively and mitigating risk

Education

American Intercontinental University, Hoffman Estates, IL 2010

Associates of Business Administration, Marketing

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