Information Technology It Support

Lakhvir Ganger

*******.*******@*****.*** (***)- *91-1107 74 Edgerton Blvd Avenel 07001 NJ

Career Objective

Passionate and Motivated individual looking to get an Associate, Data & Technology, Cybersecurity (Risk Advisory) position to gain experience and expand my skill set.

Education

New Jersey Institute of Technology (January 2020 – December2021) Information technology majoring in Cybersecurity(Bachelors of Science) (3.41GPA) Middlesex County College (September 2016 – December 2019) Computer Science (Associates Degree)

Professional Experience

Insight Global (Microsoft Support ) (March 2022 – Present) Support Escalation Engineer

• Responsible for client issue related to security and compliance, exchange online, Sharepoint, Onedrive.

• Prepare knowledge base Article for issues on daily bases

• Responsible for training juniors or newly hire for the process

• Responsible for working with product group for high severity escalated issue ExterNetworks (December 2021-March 2022)

IT Messaging admin

• Responsible for user license assignments

• Responsible for shared mailbox, resources mailbox creation and modification

• Responsible for testing and creating new Exchange transport rule

• Responsible for whitelisting /block user IP address, email address and domain from EOP

• Responsible for troubleshooting mail flow issue

Events By Srishti (June 2017 – November 2019)

IT Support (Office 365 admin)

• Responsible for user license assignments

• Responsible for shared mailbox, resources mailbox creation and modification

• Responsible for testing and creating new Exchange transport rule

• Responsible for whitelisting /block user IP address, email address and domain from EOP

• Responsible for troubleshooting mail flow issue

A&H Trucks (April 2015 – April 2018)

Diesel mechanic manager

• Managed staff & daily operations

• Assisted the Owner with Book keeping and managing accounts

• Used hand and power tools and specialized machinery 7- eleven (June 2012 – August 2013)

Employee

• Managed inventories

• Was a good Team-player with great coordinating skills

• Have good experience in customer service

Volunteer Work & Extracurricular

Colonia Library (Summer 2015)

Tutor

• Tutored two 5th grade students in Math

• Helped students go over previous exams and prepare for upcoming exams Lakhvir Ganger

*******.*******@*****.*** (732)- 491-1107 74 Edgerton Blvd Avenel 07001 NJ

• Assisted students with homework

Carteret Gurudwara (Summer 2013 - Present)

Volunteer

• Assistant Teacher at Sunday School

• Helped kitchen staff and volunteers with meal preparation and serving the food after Friday and Sunday services Rayat International School – Cricket Team (April 2010- March 2011) Captain

• Scheduled weekly practices with the Coach

• Position played: Batsman and Wicketkeeper

Additional Skills

• Java

• HTML

• Troubleshooting

• Time Management

• Proficient with Microsoft Suite

• Research and Analysis

• Works Active Directory

• New and updating Tickets

• Data Analytics

• Admin level office 0365

Contact this candidate