it Technicsl Consultant

John K. Frost, Jr.

Address: **** **** *** #***, ******** SC 29108

Phone: 843-***-**** Email: ********@*****.***

Application Analyst Workflow Analyst

An accomplished workflow analyst with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. Result-oriented and self-driven professional with over 30 years of experience and expertise in workflow automation, systems integration, process improvement, and development/launch support spanning across utilities, medical, insurance, records retention, retail, financial services, and industrial industries. Skilled in identifying redundancies and maximizing resources to streamline operations.

Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people's skills and always giving them the nudge in the right direction to go the extra mile, helped achieve what seemed difficult with ease. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results. Thrive in fast-paced business environments and cherish a chance to self-manage things through the innate problem-solving skills and never say never attitude.

~ Saved company $320,000 in total on an image to PDF conversion job for over six million documents. ~

~ Developed flexible computer integrated management systems using RAMP technology at the South Carolina Research Authority for the United States Navy. ~

~ Proposed and implemented a custom solution for the OCR of 15,000 GPC Environment Lab documents that ultimately saved the client $10,000-$15,000 and significant time. ~

~ Served as both the administrator and architect for TeamSite 7 and 8 content management system, Open Deploy and Mobius application suites. ~

~ Oversaw the installation of DEC VAX 8600 Cluster in the radiology department of The Medical University of South Carolina in Charleston. ~

~ Provided technical development solutions for Mosaix (Global 360) workflow products (ViewStar) deployed at client sites. ~

Skill Areas: Software Development Network Design and Management Workflow Design and Automation CMS Systems Management Regulatory Compliance Disaster Recovery Management Project Management Budgeting Risk Analysis Customer Service & Relationship Management Cross-Functional Business Acumen Multitasking in Fast-paced Environments Articulate Oral & Written Communication Quick Problem Resolution & Decision Making Team Building, Training & Development Collaborative Leadership Skills

PROFESSIONAL EXPERIENCE

TEKSystems – HiGHMARK HEALTH, Remote in Newberry, SC (7/2023 - 10/2023)

Short-term Business Analyst Contract, Content Management Systems Expert

Assist with TeamSite 7.2 system retirement project, analyzing the content in the system and determining the fate of the content (archival, migration to AEM or deletion).

Assist in the archive of TeamSite content, provide guidance to AEM migration staff and/or delete content from TeamSite.

Create migration test plans and assist in the testing of the content migration.

TATA CONSULTING SERVICES (TCS) – The Vanguard Group, Remote in Moravian Falls, NC (11/2021 - 4/2022)

Short-term Contract Developer/International Systems and Tech >> International and Corporate Systems

Content Management Systems Expert

Assist with TeamSite 16.6 component development (design and programming in Javascript/CSS/XSLT), content configuration, versioning and deployment

Assist international teams with JSON deployment in a CAAS system configuration.

LEARNING ON DEMAND SYSTEMS – Remote in Moravian Falls, NC (2020 - 2021)

https://www.learnondemandsystems.com/

DB Subject Matter Expert (SME)

Assist in the requirements gathering, analysis, design and delivery of a virtual lab experience, specializing in database and network security.

Southern Company Services - Atlanta, GA (2008 - 2018)

Technical Consultant/Application Analyst

Served as an administrator and architect for TeamSite 7 and 8 CMS, Open Deploy, and Mobius application suites.

Deftly completed request-made enhancements, utilizing tools such as OpenText CSSDK, Javascipt, XSLT, IWPL, .NET, and fixed issues within timeframe and budget.

Managed TeamSite technical governance and compliance process.

Imparted training for TeamSite and Mobius applications and provided primary support and administration of WebTrends and Splunk.

Participated in off-site disaster recovery exercises, simulating a complete site loss and restoring business-critical applications.

Implemented automated alerts, logging, monitoring, and auditing.

Frost Consulting, LLC - Wilkesboro, North Carolina (2004 - 2008)

Workflow Consultant

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Provided project development support for ViewStar Global 360 workflow solutions.

Adroitly gathered requirements, developed specifications and technical designs, coded, tested, rolled out, and provided post-launch support.

Provided VB6 to .NET conversions and upgrades.

Collaborated with VB6, HTML, ASP, .NET, Web Services, XML, C#, Java, and PeopleSoft.

PBT, Inc. - Charlotte, North Carolina (1998 - 2004)

Workflow Consultant

Redesigned business operations, programmed applications, tested systems, administrated users and developed web services.

Provided design specifications to support application development and customer information transfer.

Offered solutions for technical development of ViewStar Global 360 workflow products.

Presided over user acceptance and provided ongoing support.

ViewStar/Mosaix - Alameda, California (1997 - 1999)

Workflow Consultant

Proficiently developed BPI applications using OLE-compliant RAD tools.

Instrumental in completing projects for document indexing, routing, processing, retrieval, archiving, and call center routing.

Provided technical development solutions for Mosaix (Global 360) workflow products (ViewStar) that were deployed at client sites.

Dexterously provided workflow design and implementation, built queues, templates, databases, and configured process agents and transport agents.

Prior Employment Details

Automated Workflow Development Manager - CIGNA Insurance, Charleston, South Carolina 1995 - 1997

Applications Systems Analyst - CarePoint, Inc., Charleston, South Carolina 1994 - 1995

Principal Consultant/President - DigiCom, Inc., Charleston, South Carolina 1993 - 1995

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Gradwork in Math, CompScience Engineering Johns Hopkins University, Baltimore, Maryland, 1985 -1987

Gradwork in Genetics and Physiology University of Maryland, College Park, Maryland, 1982 - 1983

BS in Biology Franklin & Marshall College, Lancaster, Pennsylvania - 1982

Technical Skills:

-Access, ASP, BASIC, C, C++, C#, COBOL, CSSDK, DHTML, Fortran, Gupta, HTML, Java, JavaScript, Kofax, Informix, Mobius, .Net, Novell Netware, ObjectPAL, OpenText, Oracle, Paradox, PeopleSoft, PERL, SAP, SAS, SQL, SQL Server, TeamSite 5/7/8/16, Visual Basic, VMS, Web Services, XML

-Knowledge of common networking protocols and technologies (e.g., HTTP, TCP, IP, SSH, FTP, SMTP, DNS, AD/LDAP)

Certifications:

CDIA+ Certification

Global 360 Master Developer Certification

Awards:

Awarded the Southern Excellence Award in three separate years over ten years by Southern Company for exceeding IT managements' expectations and providing dollar savings to the company.

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