Nicole R. Manchame

***** ** *** *****, *****, FL 33177

305-***-****

ad352v@r.postjobfree.com

https://www.linkedin.com/in/nicole-manchame-058718256/

Dynamic and innovative experienced Customer Service and Computer Specialist in Graphic Design. Change and Optimize hands-on Agent. Equipped with the ability to escalate brand awareness by utilizing skills gained in the creative industry, being able to identify opportunities, overcome objections, and build long-term mutually beneficial relationships. Boost the efficacy of any working environment. Organizational leader with a passion for leading teams. Successful introducing organizational changes to improve bottom line profits.

QUALIFICATIONS SUMMARY

Graphic Design: Spearhead visual identity including brand positioning, promotions, and digital marketing. Develop creative advertising content for various media, including catalogs, menus, business cards, flyers, posters, t-shirts, and product packaging while ensuring maximum brand awareness of target audience and market. Conceptualize logo design, gif animation, videos, websites, and social media channels to promote product brands. Leverage rebranding expertise in enhancing client’s corporate image to ensure profitability and business growth.

Leadership & Organization: Accustomed to multiple assignments, fulfill priorities, and balance competing agendas. Decisive strategic thinker bringing creative and profitable approaches to problem-solving. Handle diverse business protocols and functions. Synergize business processes and policy development, leading to higher efficiency and profitability. Emphasize supporting business growth.

Project Management & Execution: Able to initiate, prioritize, and complete multiple large-scale projects and follow through to achieve project goals. Possess a strategic approach: understand the inter-dependencies of delivering a project. Ensure that solutions meet business requirements. Manage deliverables and milestones. Balance solid data-based business analysis with flawless execution. Maintain an uncompromising focus on high-quality standards and profit improvements.

Business Operations: Target opportunities for growth, identifying members of the company's target audience, and effectively finding and following up on opportunities. Provide a framework for developing coherent, forward-looking strategies and plans to positively transform the business’ operating models and workforce management processes. Leverage business knowledge and relationships to successfully negotiate complex partnerships.

PROFESSIONAL COMPETENCIES

Visual Design & Storytelling

Organization & Prioritization

Performance Management

Metrics Analysis

Risk Management & Mitigation

Requirements Analysis

Managing Processes

Quality Management

Change Management

Typography

Advance Graphic Design

Media Production

Project & Program Management

Portfolio Management

Vendor Examination

Customer Service

Contract Review

Process Optimization

Infographic Design

Dynamic Visual Design

Relationship Building

Delegation & Reporting

Team Management

Onsite Coordination

Coaching & Team Development

Curriculum & Learning Materials

TECHNICAL PROFICIENCIES

Adobe Suite: Photoshop, Illustrator, After Effects, InDesign, Sketch, AdobeXD, and InVision, AutoCAD, Dreamweaver, Premiere Pro, Wordpress, FontStruct,

Coding: HTML, Java Programming, CSS, Figma

MS Word Suite (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Microsoft Teams)

Project Management Program

Web Application

Software App. Development and Software Engineering

Portfolio: https://garcianicky123.myportfolio.com/

Instagram: Digital_design_graphics

Agile & Analytical Mindset

Creativity & Adaptability

Conflict Resolution

Creative Problem Solving

Flexibility

Time Management

Multitasking

Cross-functional Collaboration

EDUCATION

Southern New Hampshire University

Master’s in science – Information Technology with a concentration in Web Design

Currently Attending

Anticipated Graduation 2024

Hodges University

Bachelor’s in science – Interdisciplinary Studies with concentration in Graphic Design Track (UX Design)

Graduated June 2023

GPA 3.5 - Cum Laude

Hodges University

Associates in Arts - Graphic Design (UX Design)

Graduated – May 2021

GPA 3.5

WORK EXPERIENCE

Deli Clerk, 2019 – Present

Publix

Assisted customer with any inquiries in a grocery food setting.

Prepared hot dishes and maintained a clean area for customers to ensure 100% customer satisfaction.

Sliced and served several types of delicatessen meats and answered customer inquiries.

Accurately recorded and assisted in preparing deli special orders and ensured that the customer is delighted with the product.

Contributed to the crossline of business and Corporate Technology deliverables, establishing support of Customer Experience

Provide premier customer service via product knowledge, rapid response time, anticipating customer needs and effectively resolving complaints.

Efficiently managed 3-5 tasked simultaneously such as production for online orders, in-store customers, and case replenishment at any given time throughout the day.

Facilitated customer calls to obtain and verify order details such as special requests and products quantities.

Received numerous customer service recognition awards from management.

REFERENCES AVAILABLE UPON REQUEST

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