It Support Security Analyst

Abshir Hirsi

************@*****.*** • 612-***-****

*** * ******** ****, ***** Paul, MN 55130

Career Summary

With over 6 years of experience in IT support and cybersecurity, I am a skilled and dedicated technician who provides technical solutions and security measures to optimize system performance and user satisfaction. I have a bachelor's degree in cybersecurity and multiple certifications that demonstrate my commitment to continuous learning and professional development. I have information security analyst and network security analyst experiences.

Currently, I work as an IT support technician at DARUL QUBA CULTURAL CENTER, where I support the IT infrastructure and operations of the organization, as well as monitor and protect its network and data from cyber threats. I have a strong background in compiling and analyzing security documentation, generating comprehensive vulnerability reports, and implementing security best practices. I am interested in enhancing security awareness, measurable results and preparedness among users and stakeholders, and I seek to contribute to a dynamic team that values collaboration, innovation, and excellence.

Education

Rasmussen University: Graduation: June 2022

GPA 3.7, Dean's List every semester

B.Sc. Cyber Security

Saint Paul Community College: Graduation: May 2020

GPA 3.7, Dean's List every semester

•Associates of Science; Cyber Security

Relevant Courses:

Computer Forensics

Malware Reverse Engineering

Cybersecurity Policy Analysis

Security Risk Assessment

Cryptography and Traffic Analysis

Security Controls

Information Security

Network Security

Threat Analysis

Incident Response

Vulnerability Management

Penetration Testing

Security Operation Center (SOC)

Intrusion Detection and Prevention

Security Architect

Automative Industry

Compliance (e.g., GDPR, HIPAA, PCI-DSS)

Security Auditing

Security Awareness Training

Security Incident Management

Software Development

SIEM (Security Information and Event Management)

Firewall Management

Data loss Prevention (DLP)

Malware Analysis

Security Frameworks (e.g., NIST, ISO 27001, CIS)

Identity and Access Management (IAM)

Encryption Technologies

Security Assessment

Cyber Threat Intelligence

Security Operations

IT security

Security Software

Information security management

information Systems

Computer Network

Data Encryption

Documentation Compilation

Process Improvement

Multi-Agency Vulnerability Reports

Security Tools (Tenable.io, Crowdstrike, QRadar)

Complex Network Understanding

Microsoft Excel, Word, Visio

SQL

System Administration

Network Administration

Windows Server

Java

Firewalls

Metasploit

Information Technology

Troubleshooting

Intellectual Property

Active Directory

Python (Programming Language)

Linux

Relevant Experience

Amal Bank January 2009-2014

IT Technical Support

Provide end-user technical via phone, email, and in person.

Troubleshooting software, hardware, and network-related issues.

Install, configure, and maintain operating systems, software applications, and hardware components for a diverse user base.

Collaborate with cross-functional teams to implement IT projects, ensuring seamless integration and minimal disruption to daily operations.

Diagnose and repair hardware malfunctions, including laptops, desktops, printers, and peripherals, ensuring minimal downtime.

Network configuration and management

System maintenance and upgrade

Data backup and recovery

Security patching and updates

Active directory administration

Remote desktop support

Darul Quba Cultural and Community Center June 2022 – Present

IT Support Analyst

Administration and management of Windows operating systems. My responsibilities involved:

oManaging user access and group policies; Creating/Deleting users, granting individual permissions, assigning groups, and managing group permissions.

oRolling out weekly updates to the operating systems.

oResolving user inconveniences such as resetting user passwords, expanding user access, and changing, and retiring user accounts.

Diagnosing and troubleshooting computer systems and network devices such as printers, utilizing critical thinking and analysis skills.

Analyzing and organizing enterprise banking information, checking for and verifying integrity.

MS Teams Room.

Tools/Skills

Virtualization: Vmware

Programming Languages: Python, C#

Software: Excel, Word, Active Directory, Hex-Rays, WinHex,

Operating Systems: Windows Server 2016, Linux, Windows Operating Systems

Network and Systems: Cisco Networking, Wireshark, Zenmap, Nmap

Technical Skills: Basic penetration testing, ability to recognize different attack vectors, proficiency in performing network vulnerability scans, familiarity with enterprise application scanning tools, incident response, artificial intelligence, cloud infrastructure, compliance framework, continuous monitoring, digital forensics, end user computing, google cloud platform, information security policies, leading-edge technology, Microsoft azure, operational support, process automation, security monitoring, security operations, threat intelligence, unified endpoint management.

General Skills: Problem-solving, Committed, Innovated, Written Communication, Teamwork, Attention to Detail, Critical Thinking, Proficiency in Decision-making under Pressure, dealing with and Resolving Interpersonal Issues, Clean Organization, and Time Management Skills, leadership, consistent, empathy, and focused.

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