United states ****** SAMANTHA HUGHES

United States, 77042

ad3523@r.postjobfree.com

832-***-**** CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL SUMMARY

Experienced Customer Service Representative with over 5 years of experience providing compassionate and dedicated

service. Skilled in multitasking and administration of treatments, with a strong focus on specialized patient care.

Proven history of taking initiative to provide excellent service and employ personal knowledge. Good communicator,

problem-solver, and dedicated employee. Able to effectively communicate and support company vision through strong

leadership and a positive attitude.

EMPLOYMENT HISTORY

OCT, 2019 - MAY,

Senior Caregiver, A Better Home Health Care North Inc., Houston, TX

+ Assisted with daily meals and activities+ Promoted healthy diet+ Ensured safety

* Providing emotional support and companionship to elderly clients.

* Developed personalized care plans based on individual client needs

* Administered medication to elderly clients as directed by healthcare professionals

SEP, 2018 - OCT, 2019

Inventory Specialist, RGIS, Houston, TX

+ Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.

+ Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

+ Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results,

helping management make accurate operational decisions.

+ Surmounted obstacles by directly collaborating with vendor representatives and proactively adjusting strategies.

+ Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping

management make accurate operational decisions.

Technical support representative, KellyConnect, Houston

+ Provided technical support to customers, troubleshooting and resolving issues

+ Assisted customers with software and hardware installations

+ Resolved customer inquiries through phone, email, and chat support

+ Collaborated with team members to identify and resolve complex technical issues

+ Maintained accurate records of customer interactions and issue resolution

+ Demonstrated strong problem-solving skills and attention to detail

+ Adapted to changing technologies and effectively communicated technical information to non-technical customers

022 - FEB, 202

Customer service representative, AppleOne Staffing Agency, Houston

+ Provided outstanding customer service to clients in the staffing/recruiting industry at AppleOne Staffing Agency.

EDUCATION

May, 2022

Houston Community College, Houston, TX

PRESENT

SEP, 2019

GED, Houston community college, Houston

SKILLS

Compassionate employee Customer service experience

Multitasking Administration

Specialized patient care Initiative

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