Frank Costigliola, MS, PMP

Port Washington, NY **050 • 516-***-**** • ad351a@r.postjobfree.com • linkedin.com/in/frankcostigliola/

Senior Program Manager IT Infrastructure Transformations – Cloud Migrations

Industries of Expertise: Banking, Financial Services, Healthcare & Telecommunications

20+ Years of Program/Project Leadership, Capitalizing on Global Business Insight and Technology Expertise to Accelerate Enterprise Efficiencies and Business Performance for Large-Scale Organizations

Performance-focused program manager with global experience and proven results in shaping and executing on project strategy—especially concurrently managing multimillion-dollar client programs within fast-paced, time-critical work environments—and leading cross-functional, geographically dispersed teams to deliver on overarching business objectives. Builder and leader of top-performing project teams, empowered by high-efficiency systems, processes, and technology tools that streamline business tasks.

Managed programs up to $583M and teams up to 100.

Operationalized program-level priorities during worldwide infrastructure and software modernization effort at FIRST DATA; merged assets following M&A and moved legacy technology to hybrid cloud architecture to take company public.

Led FISERV infrastructure and application modernization across NA, EMEA, APAC, and LAC regions.

Aligned technology programs that positioned VERIZON to expand across the U.S. market as a strategic business initiative.

— Critical Skills —

Program Management – Project Planning & Execution – Digital Transformations – Change Management Consulting – Budget Management – Agile/Waterfall Methodologies – Cloud Solutions Development – Business Expansion – Business Process Improvements – Stakeholder Management – Regulatory & Compliance Reporting – Risk Management/Mitigation –

M&A Integrations – IPOs – Customer Relationship Building – Team Leadership & Training –

Vendor Management & Negotiations – Client Presentations

Professional Experience

ACCENTURE • New York, NY

Leader in worldwide cloud professional services, recognized for its end-to-end cloud solutions through its Cloud First platform.

Cloud Advisory Associate Manager

Brought onboard to empower enterprise clients with cloud solutions that meet current and future-state business requirements and transform how client companies operate. Secured countless opportunities (e.g., revenue, delivery-led sales, profitability, and client satisfaction) by driving service delivery excellence and cultivating strong relationships with business decision makers.

Selected by company leadership to join a select team of engineers to elevate expertise in leading-edge AI solutions via an intensive full-time AI certification program (10/2023 – 2/2024).

• AIG, Service Delivery Lead (remote), 8/2022 – 8/2023: Proved instrumental in deploying multi-cloud migration of core and voice/branch workstreams, guiding team of engineers and PMs for core & voice/branch workstreams to seamlessly deliver a large, robust network separation program to accelerate AIG’s digital transformation and improve business performance.

— Prioritized project needs based on availability of resources and scope changes; teamed with customer on budgeting and invoicing.

— Orchestrated 180-degree transformation of Core & Voice networks by building landing zones for multi-cloud migrations and deploying program optimization process. Personally took the lead on escalations, scope changes, and troubleshooting.

— Prepared and delivered status reports and executive briefings to AIG Director, VP, SVP, and CTO.

— Complied with reporting requirements for state, local, and federal housing with detailed, 100% accurate records.

— Created customer-first culture by setting and enforcing consistent, high-quality performance and service standards.

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FRANK COSTIGLIOLA — Page 2

Accenture continued…

Selected by company leadership to join a select team of Solution Architects chosen to elevate expertise in leading-edge cloud solutions via an intensive full-time certification program (1/2022 – 7/2022).

• Fiserv Inc., Program Manager (New York, NY), 1/2020 – 12/2021: Following Fiserv’s acquisition of First Data Corp., tapped to fast-track infrastructure and application modernization across NA, EMEA, APAC, and LAC regions; replaced legacy hardware and applications with best-of-breed solutions (supported in a hybrid cloud architecture solution) to meet SEC-regulated policies and regulations, Network Security Services, Corporate Applications, and Software Asset Management. Equipped Fiserv Director, VP, SVP, and CTO with regular briefings.

— Saved millions in costs and strengthened business value by overcoming obstacles for a large network separation program and rallying and mentoring team of engineers, analysts, and PMs for core & voice branch workstreams.

— Delivered projects to aggressive completion dates by optimizing administrative and daily program operations.

• First Data Corp., Senior Project Manager (New York, NY), 1/2018 – 12/2019: Following earlier success as PM, hand-selected by client to spearhead worldwide infrastructure and software modernization program and seamlessly merge acquired assets from recent M&A. Positioned First Data to accelerate IPO through rapid migration of legacy technology to hybrid cloud architecture. Oversaw infrastructure, software, data implementations, design and architecture, test plans, and other deliverables.

— Averted project risks through requirements gathering, RAID (Risks, Actions, Issues, and Dependencies) analysis, implementation of project charters and project and program plans, and rigorous project monitoring.

— Partnered with IP and M&A integration leads and cross-functional teams to ensure strict regulatory compliance and timely completion of project deliverables.

• First Data, Project Manager (New York, NY), 3/2015 – 12/2017: Managed projects that streamlined migration to hybrid cloud architecture for this $12B+ revenue-generating financial services client. Earned acclaim from stakeholders across key business units by providing detailed program-level reports with project status updates and right-of-entry documents.

— Continuously met performance metrics on large projects by breaking down the project management lifecycle into simplified phases; training junior team members on processes and procedures and pushing skills development; and minimizing project risks, issues, and escalations.

VERIZON • New York, NY

• Verizon, IT Infrastructure Strategic Project Manager (New York, NY), 6/2008 – 6/2014: Set foundation for Verizon to secure FCC approval to enter long-distance market and expand its footprint across the U.S. by heading up $1M to $583M programs. Led 15-person teams (system analysts, software designers, and programmers) to expedite delivery of hardware upgrades and software implementations by capitalizing on Agile/Scrum methodologies.

• Verizon, IT Lead Infrastructure Engineer (New York, NY), 6/2006 – 6/2008: Boosted performance of strategically important financial software and hardware while achieving metrics for regulatory compliance. Resolved production issues through root cause analysis (RCA). Enhanced workflow and minimized bottlenecks by reengineering processes, driving accountability, and ensuring real-time communication with key stakeholders.

Education & Certifications

Master of Science (M.S.), Information System Engineering • New York University Tandon School of Engineering

Bachelor of Science (B.S.), Accounting • Long Island University

AWS Cloud Practitioner • AWS Certified Solutions Architect • AZ-900: Microsoft Azure Practitioner •

Google Cloud Certified – Cloud Digital Leader • Certified Scrum Master • Project Management Professional (PMP)

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