Elizabeth Alcorn

817-***-**** ad34yz@r.postjobfree.com

Professional Summary:

Highly dependable customer service expert with over 35 years of experience in retail and health insurance settings. Able to ensure positive interactions through cooperative, discreet and courteous involvement with both guests and staff. Problem solver and reliable.

Work History:

Co-op Solutions, Ft.Worth, TX

Contact Center Agent, 01/2023 to 8/2023

Takes incoming calls from members. Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.

Navigates tools and resources to properly address member inquiries.

Accurately interpret information, as well as demonstrate problem solving and analytical thinking skills.

Walmart – Corsicana, TX

Asset Protection Customer Host, 08/2016 to 11/2022

Serves as a potential deterrent to criminal activity by maintaining a highly visible presence at the entrance, observing customer and associate behavior, deactivating security tags, checking receipts for large un-bagged high-value items, resolving alarm activations, and thanking customers as they exit the store.

Properly handles claims and returns, arranges and organizes merchandise and supplies, and identifies shrink and damages.

Completes work assignments and priorities by using policies, data, and resources and collaborates with managers, coworkers, customers, and other business partners to identify issues and appropriate solutions. Relief cashier, as needed.

HealthMarkets – Watauga, Texas

Data Entry, 03/1984 – 03/2000

Managers Hotline, 03/2000 to 02/2010

Provide customized support to agent managers in the field.

Resolve key stakeholder issues

Work in close collaboration with insurance underwriters on issues and identifying solutions not included in training guidebooks.

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