Customer Service Client
Resume:
Nevaeh
Burnett
Nevaeh.Burnetts*
@icloud.com
Lake Villa, IL 60046
SUMMARY
Motivational leader and organizational problem-solver with advanced
supervisory, team building and customer service skills. Experience stepping
into roles and quickly making positive changes to drive company success.
Focused on using training, monitoring and morale-building techniques to
maximize employee engagement and performance.
SKILLS
« Lead Prospecting « Time Management
* Client Service « Staff Management
« Customer Retention « Complex Problem-Solving
« Lead Generation + Team Leadership
«Sales Techniques
EXPERIENCE
Personal Training Sales Counselor
Round Lake, IL
LA Fitness/ Apr 2023 to Current
« Developed and implemented sales strategies to increase clientele
base.
« Conducted market research to identify target customer groups for
personal training services.
¢ Created detailed reports of weekly sales activities, progress, and
results.
« Provided guidance to clients in order to help them achieve better
results from their workouts.
« Developed and implemented comprehensive training programs to
meet clients’ individual needs
« Conducted assessments of new members to determine their fitness
level prior to recommending an appropriate program.
« Communicated with clients to determine goals and performed
client assessments.
Manager
Lindenhurst, IL
McDonald's/ Aug 2022 to Mar 2023
* Coached, mentored and trained team members in order to improve
their job performance.
« Resolved conflicts between employees by providing guidance on
company policies and procedures.
¢ Provided leadership during times of organizational change or crisis
situations.
«Trained employees on additional job positions to maintain coverage
of roles.
EDUCATION AND TRAINING
High School Diploma
Penn Foster
Online School
Contact this candidate