CHARLES DOUGLAS CHANDLER

Phoenix, AZ *****

Cell: 813-***-**** Email: ad34yc@r.postjobfree.com

Profile Property/Casualty Claims Adjuster

Dedicated insurance professional with over 20 years of experience investigating and settling property insurance claims. Excel in analyzing damages/causes, interpreting policies and negotiating payment solutions. Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service.

Key Skills Claims Handling and Investigations

Risk Assessment

Property Damage Assessment

Evaluation of Liability Exposure

Advanced Oral and Written

Communication Skills

Virtual Investigation Techniques

Review Claim files

Claims Reports and Documentation

Insurance Policy Coverage Knowledge

Confidential Records Management

Proficient in Symbility and Xactimate

Negotiate and Mediation Skills

Developing Knowledge of Residential and

Commercial Construction

Experience Crawford & Company – Claims Contractor for USAA, Phoenix AZ- September 2023 – March1, 2024

American Modern Insurance Group – Cincinnati, Ohio (Subsidiary of Munich RE) Seasonal Field Adjuster – April 2021 & March 2022 through October 2021 & 2022 Investigate catastrophe and non-catastrophe claims for dwelling and manufactured homes, determine cause of loss and origin and settle insurable losses with the insured at time of inspection.

American Modern Insurances Group and Specialty Insurance Services (Division of American Modern Insurance Group)– Cincinnati, Ohio

Seasonal Field Adjuster – April 2011 to November 2012 Claims Field Adjuster – November 2012 through 2020 Travel extensively throughout the U.S. handling catastrophe and non-catastrophe (Daily Claims) property and liability claims. Assist field territory and desk adjusters as needed. Analyze claims to determine extent of company’s liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions. Collaborate with insurance agents, attorneys, contractors, public adjusters and claimants to correct errors, rectify omissions and investigate questionable issues. Experience handling large loss property claims in excess of $75,000.

Pacesetter Claims Services, Inc. – Catoosa, Ok

Catastrophe Adjuster – 2010 to June 2011

Handle medium to large property losses for Allstate, Citizens and American Family Insurance Pilot Catastrophe Services, Inc. – Mobile, AL

Catastrophe Adjuster – 2002 to June 2010

Extensive experience in Dwelling, Farm & Ranch and small to medium size commercial property losses in excess of $75,000 - $100,000.

Education Advertising/Commercial Art, 1985 ACA College of Design – Cincinnati, Oh Insurance Designations: LPCS (Pursuing AIC)

Computers Claims Center, Guidewire, Symbility; Xactimate; EPAS; FileTrac; Microsoft Excel, Word, Outlook, Adobe