Lamaya Lafleur

Houston, Texas 832-***-****) ad34wp@r.postjobfree.com

Leasing Professional

With 3 years of temping as a leasing agent I am ready to start my full-time career in this industry. My knowledge is vast, experience leveraging strong customer service skills to exceed daily goal expectations, meet leasing ratios, and improve resident satisfaction. Ensuring that I’m always professional in speech and appearance understanding we are the face of the company. I’ve worked with celebrity clientele and understood the sense of urgency in completing task. I’m confident in my ability to complete all task assigned and maintain a professional decorum when working with all customers. I’ve temped at many properties that has entrusted me build positive relationships and rapport with potential residents and vendors.

Professional Experience

BG Personnel

Leasing Professional

2019 – present

● Welcomed, greeted, and qualified prospective residents when onsite. Presenting the benefits of the property, assessing the customer needs and leading one-on-one tours of apartment units.

● Utilizing featured benefit selling technique and urgency close to help the community gain or maintain occupancy.

● Inputting work orders or resident request and following through to ensure the task was completed. Being proactive with resident retention by renewing contracts and keeping resident complaints down.

● Encouraging residents and vendors to write reviews on google or yelp

● Opening the office and checking the tour route and curb appeal for cleanliness and coordinating with maintenance if something needs to be completed.

● Guided customers through the application, approval and lease signing process Leasing Programs

● Onesite

● ILM

● Entrada/CRM

● Bluemoon

● York

● AMSI

Properties Reference – Requested by name via community

● Desmond at Wilshire Manager Esther E.

● The Beverly at Shadowlake Manager Stacy

● Lincoln Apartment Manager Jeffery

● 3 Corners East Manager Zaira R.

● Villages at Briar Forest Manager Dean

French Bakery

Customer Service

2017-2018

● Creating bakery orders

● Providing customer service through sales

● Money handling transaction

● Ensuring the store was sanitized and cleaned

● Assisting the owner with closing duties

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