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Business Operations Customer Service

Location:
Houston, TX
Salary:
100000
Posted:
March 05, 2024

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Resume:

JERRY BRUMLEY

Houston, Texas *****

469-***-**** - ad34wb@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile and knowledgeable Senior Executive with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Security and Business Operations.

SKILLS

• Process Improvement

• Leadership Training

• Physical Security Expert

• Completing CISM & CISSP Certifications

Operations Efficiency & Effectiveness

Former Programmer - Basic, Cobol and

Fortran

Risk Mitigation

WORK HISTORY

04/2023 to 01/2025 Director of Operations

United Protective Services

• Oversee the supervision of direct reporting personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates peak performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

02/2019 to 04/2023 Director of Training

ADM Security Solutions

• Responsible for the training programs of Security Officers in DPS-PSB Level II, III, IV, Firearms as well as American Heart Association BLS & Heartsaver CPR & AED

• Design and implement courses on Professionalism, Customer Service, Public Relations, Safety, Emergency Response Observational Awareness and Quality Assurance to name a few.

01/2007 to 07/2016 President/CEO

ISA Inc.

• I directed the day-to-day oversight of safety including OSHA, EPA, DOT regulations based on client industries, security operations, training and instruction to include Personnel, Command Control Center, Investigations, Corporate Safety and Security of employees, visitors and clients.

• Provided day to day supervision of Protection Agents, Investigators and Security Officers on assignment.

• Personally provided Protection for and maintained constant communication with High Profile clients.

• Performed Personal Protection worldwide and directed & oversaw security measures for estates, corporate offices and buildings. 01/2003 to 01/2007 President/CEO

Brumley International Group (BIG)

• I directed the day-to-day oversight of each company and consulted, advised and directed the company Presidents in performance requirements and company direction.

• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

• BIG Group of Companies was composed of eleven different companies, an international family with a global reach in 33 countries.

• Each company under the BIG umbrella delivered industry requested activities and addressed specific market wants, desires and need.

• Together, they operated in an integrated fashion to provide end-to-end solutions for consumers and customers around the world.

• BIG group of companies included: Brumley Consulting, Brumley Advisors (RIA), BIG Entertainment, Promotional Advertising, National Health, Elite Fighting Xtreme (EFX) Certified Advertising, SAGA-Underground Wrestling, Global Development Group, International Security Agency and ISA Institute

• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations throughout all the companies and countries.

• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.

EDUCATION

Bachelor of Business Administration – Finance

Universidad Empresarial De Costa Rica

Master of Business Administration – Economics

Universidad Empresarial De Costa Rica

Ph.D. – Business Administration

Universidad Empresarial De Costa Rica

CERTIFICATIONS, LICENSES & ASSOCIATIONS

• Emergency Management Institute-FEMA IS-00100.b – ICS-100; IS-00200.b – ICS-200; IS-00700.a; IS-00800.b; IS-1200; IS-1170; IS-914; IS-912; IS-907; IS-906; IS-b; IS-700a; IS-240.b; IS-200.b; IS-139.a; Is-130.a; IS-120.c; IS-35.19; IS-907

• InfraGard (FBI-Organization)

• Overseas Security Advisory Council (OSAC-Department of State; U.S.)

• National Emergency Management Association (NEMA)

• Gerson Lehrman Group's Financial Services Council – GLG Educator Program

• American Banker Financial Services Executive Forum

• Financial Times – Executive & Investor Panel

• Association of Business Process Management Professionals

• Association of Executives in Finance, Credit and Int'l Business



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