Professional Experience

Program Analyst (MSP), Bayone Solutions Cisco

**/**** – 09/2023 Bangalore, India

ROLES & RESPONSIBILITIES:

Assisting hiring managers during all stages of the contract labor acquisition process including requisition intake, sourcing, candidate shortlisting and interviewing. Demonstrating recruitment expertise by preparing insightful questions appropriate for the position prior to conducting req intake session with hiring managers, to gather detailed job descriptions to distribute to supply base

Documenting requisition intake conversations in

appropriate database; VMS – Beeline/ IQN/ Fieldglass; Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response;

Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool. Discussing with Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process; Coaching, managing and overseeing the performance of participating staffing suppliers.

Monitoring performance against contract SLA’s, requisition aging, invoicing, time and expense entry and vendor compliance tracking; Maintain and update monthly activity and performance reports.

Providing constant interaction via face to face, email and phone with client, staffing vendors and other partners. Preparing reports on headcount, weekly & monthly

onboarding, weekly & monthly supplier performance. Education

BA, S.N.B.P college of Arts, commerce and scien

2018 – 2020 Pune, India

12th, S.N.B.P Jr college

2014 – 2015 Pune, India

10th, Kendriya Vidyalaya CME CBSE BOARD

2009 – 2010 Pune, India

Technical

Basic Computer skills, MS-office, MS-powerpo

Gaming, Technical, Customer support, MSP (M

Service Program)

Interests

Guitar, Virtual Games, Cooking, drawing, Video

streamer

Declaration

I hereby declare that the above-mentioned inf

true to the best of my knowledge

Jeffrey Mathew

Venkat Reddy colony, serilingampalli, Lingampalli

ad34u7@r.postjobfree.com 091********

26/11/1994 Indian Married Male

https://www.linkedin.com/in/jeff-mathew-a74956235? utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app Handling escalations from employees,

stakeholders, management, and respective

subordinate teams.

Responsible for generating reports on a daily,

weekly, and monthly basis to analyze the

operations and to project our performances.

Preparing scorecard of the team based on

different activities performed by the team.

Regularly interacting with the stakeholders to

know the up to date operational and process

updates.

Continuously striving towards improving

accuracy and timeline resulting in minimized

complaints on the delivery of contractor,

managed and operational

services.

Align with Service Managers, Leadership team,

Stakeholder’s to deliver HR operation services

in line with the requirements and priorities of

the functions.

Working in highly data sensitive environment,

responsible for protecting data privacy at all

time, adhering to confidentiality requirements

to zero breach of compliance policies.

Senior Customer service executive,

Vsynergize Outsourcing Pvt. Ltd.

2020 – 2022 Pune, India

I was recruited as Sr. Customer service and

then was promoted as Technical Support. And

have Given Support to the new recruits and

made sure that they understand and be well

versed with the process.

Senior Demand Generation Executive, XDBS

2018 – 2019 Pune, India

Lead Generation executive, White paper

campaign’s like Spectrum and Veritas.

Customer service associate, Concentrix Daksh

2016 – 2017 Pune, India

Was helping the UK customers with their

Broadband service, Semi technical Process

Languages

English, Hindi, Malayalam

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