Service Representative Administrative Assistant
Resume:
TW
Tonia G. Williams
Professional Summary
Patient Service Representative with over 10 years of medical experience working in both a physicians practice and clinical environment. Work History
Prisma Health Upstate - URGENT ADMISSION SPECIALIST Greenville, SC
06/2018 - Current
Aerotek - Administrative Assistant
Greenville, SC
08/2017 - 06/2018
Jenny Craig - Nutrition Consultant
03/2017 - 06/2017
● Insurance Verification
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
●
● Crossed Trained other team members
● Trained New Onboard Team Memebers
● Full Revenue Cycle
● Payment Posting
● Responsible for Counting End of Day Balance
● Benefitfocus, Healthcare Administration
● Verifying Member Medical Coverage
● Enrolling Members into Medical Coverage
● Assisting Members in Navigational Support
● Medicare
● Blue Cross Blue Shield
● United Healthcare
● Left to return back to Prisma Health
● Scheduling Clients Appointments
● Setting Up Sales Presentations
● Teaching Clients Nutrition and How To Lose Weight
● Following Up With Clients After They Have Started The Program
● Marketing
***************@*****.***
Greer, SC 29651
Skills
● Electronic Health Records Systems
● Payment Processing
● Medical Terminology
● Patient Registration
● Customer Satisfaction
● Team Leadership
● Insurance Company Knowledge
● EMR Updating
● Insurance Billing
● Process Improvement
● Registration Coordination
● Verbal and Written Communication
● Patient Admission
● Patient Contact
● Appointment Confirmation
● Phone and Email Etiquette
Accounts Payable and Accounts
Receivable
●
● Insurance Verification
● Money Handling
● PCI (Payment Card Industry)
● Team Collaboration
● Regulatory Compliance
● Operational Requirements
● Registration Processing
● Financial Recordkeeping
● Patient Health Information Access
● Outbound Calling
● Medical Filing
● Patient Rights
● Collection Management
● Payment Calculation
● Counseling and Guidance
Greenville Memorial Hospital - Admissions Counselor/Surgery Scheduler
09/2014 - 02/2017
New Horizon Family Health Services - Patient Service Representative/Doctor and Patient
12/2011 - 01/2015
Piedmont Colon/Rectal Surgery Center - Patient Service Representative/Medical Billing/Doctor and Patient Assistant 03/2007 - 06/2011
● Scheduling Patient Surgery/Appointments/Radiology
● FMLA/Short Term Disability
● Patient Check In/Check Out
● Insurance Verification
● Medical Records
● Patient Assistants
● Assistants
● Perform Phlebotomy
● Input patient information
● Schedule patient appointments
● Assist with patient care
● Make patient reminder calls for appointments
● File charts
● Managed Office
● Order Office/Medical Supplies
● Phlebotomy
● Input patient information
● Scheduled Patient Procedures/Appointments
● Assisted with patient care
● Chart Filing
● HCPCS Compliance
● Organize Community Support
● Risk Management Assessments
● Reliability and Dedication
● Delinquent Accounts Monitoring
● Organization and Time Management
● Business Management Principles
● Improve Patient Care
● 50 WPM Typing Speed
● Insurance Coordination
● Word Processing
● Patient Information Management
● Vital Statistics Documentation
● Punctual and Hardworking
Claims Handling and Coverage
Verification
●
● Spreadsheet Tracking
● Medical History Documentation
● Reading Comprehension
● Clerical and Filing Support
● Forms and Spreadsheet Creation
● Satisfaction Assessment and Tracking
● Benefits Explanations
● Informed Consent
● Explaining Instructions
● EMR
● Formularies
Education
ECPI University
Greenville, SC
BS: Healthcare Administration
Multi Spartanburg Technical College
Spartanburg, SC
Mutli-Skilled Health Technology
Certificate
PCDI of Georgia
Norcross, GA
Medical Billing Certificate
Certifications
MAC Legal Aspects of Healthcare
Administration Training Healthcare
Administration and Regulation Training
Healthcare Marketing Training Microsoft
Office Suite Health Care Procedures
Therapeutics for Health
Electrocardiography Practicum Nurse
Assisting Techniques Medical
Terminology ICD-9 and CPT Coding
OSHA Training HIPAA Training
Phlebotomy Practicum Health Information
Management Training EPIC Sonic Alyatics
VISTA Salesforce
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