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Tonia G. Williams

Professional Summary

Patient Service Representative with over 10 years of medical experience working in both a physicians practice and clinical environment. Work History

Prisma Health Upstate - URGENT ADMISSION SPECIALIST Greenville, SC

06/2018 - Current

Aerotek - Administrative Assistant

Greenville, SC

08/2017 - 06/2018

Jenny Craig - Nutrition Consultant

03/2017 - 06/2017

● Insurance Verification

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

●

● Crossed Trained other team members

● Trained New Onboard Team Memebers

● Full Revenue Cycle

● Payment Posting

● Responsible for Counting End of Day Balance

● Benefitfocus, Healthcare Administration

● Verifying Member Medical Coverage

● Enrolling Members into Medical Coverage

● Assisting Members in Navigational Support

● Medicare

● Blue Cross Blue Shield

● United Healthcare

● Left to return back to Prisma Health

● Scheduling Clients Appointments

● Setting Up Sales Presentations

● Teaching Clients Nutrition and How To Lose Weight

● Following Up With Clients After They Have Started The Program

● Marketing

ad34u0@r.postjobfree.com

864-***-****

Greer, SC 29651

Skills

● Electronic Health Records Systems

● Payment Processing

● Medical Terminology

● Patient Registration

● Customer Satisfaction

● Team Leadership

● Insurance Company Knowledge

● EMR Updating

● Insurance Billing

● Process Improvement

● Registration Coordination

● Verbal and Written Communication

● Patient Admission

● Patient Contact

● Appointment Confirmation

● Phone and Email Etiquette

Accounts Payable and Accounts

Receivable

●

● Insurance Verification

● Money Handling

● PCI (Payment Card Industry)

● Team Collaboration

● Regulatory Compliance

● Operational Requirements

● Registration Processing

● Financial Recordkeeping

● Patient Health Information Access

● Outbound Calling

● Medical Filing

● Patient Rights

● Collection Management

● Payment Calculation

● Counseling and Guidance

Greenville Memorial Hospital - Admissions Counselor/Surgery Scheduler

09/2014 - 02/2017

New Horizon Family Health Services - Patient Service Representative/Doctor and Patient

12/2011 - 01/2015

Piedmont Colon/Rectal Surgery Center - Patient Service Representative/Medical Billing/Doctor and Patient Assistant 03/2007 - 06/2011

● Scheduling Patient Surgery/Appointments/Radiology

● FMLA/Short Term Disability

● Patient Check In/Check Out

● Insurance Verification

● Medical Records

● Patient Assistants

● Assistants

● Perform Phlebotomy

● Input patient information

● Schedule patient appointments

● Assist with patient care

● Make patient reminder calls for appointments

● File charts

● Managed Office

● Order Office/Medical Supplies

● Phlebotomy

● Input patient information

● Scheduled Patient Procedures/Appointments

● Assisted with patient care

● Chart Filing

● HCPCS Compliance

● Organize Community Support

● Risk Management Assessments

● Reliability and Dedication

● Delinquent Accounts Monitoring

● Organization and Time Management

● Business Management Principles

● Improve Patient Care

● 50 WPM Typing Speed

● Insurance Coordination

● Word Processing

● Patient Information Management

● Vital Statistics Documentation

● Punctual and Hardworking

Claims Handling and Coverage

Verification

●

● Spreadsheet Tracking

● Medical History Documentation

● Reading Comprehension

● Clerical and Filing Support

● Forms and Spreadsheet Creation

● Satisfaction Assessment and Tracking

● Benefits Explanations

● Informed Consent

● Explaining Instructions

● EMR

● Formularies

Education

ECPI University

Greenville, SC

BS: Healthcare Administration

Multi Spartanburg Technical College

Spartanburg, SC

Mutli-Skilled Health Technology

Certificate

PCDI of Georgia

Norcross, GA

Medical Billing Certificate

Certifications

MAC Legal Aspects of Healthcare

Administration Training Healthcare

Administration and Regulation Training

Healthcare Marketing Training Microsoft

Office Suite Health Care Procedures

Therapeutics for Health

Electrocardiography Practicum Nurse

Assisting Techniques Medical

Terminology ICD-9 and CPT Coding

OSHA Training HIPAA Training

Phlebotomy Practicum Health Information

Management Training EPIC Sonic Alyatics

VISTA Salesforce

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