Ashley DeShazo

Bassett, VA *****

ad34th@r.postjobfree.com

+1-276-***-****

Work Experience

Treatment Specialist

Helpware - Martinsville, VA

July 2023 to Present

To assist clients with ordering medications

Customer Service Representative

ICF International, Inc.

December 2019 to June 2023

To assist customers with updates on child support or other benefits such as food stamps or temporary cash assistance

Customer Service Representative

Faneuil - Martinsville, VA

May 2016 to December 2019

To assist customers with possible gas leak and provide necessary precautions for safety. Customer service representative

Results Companies - Stuart, VA

November 2010 to May 2016

To troubleshoot technical issues with cable equipment. Education

High school diploma

LAUREL PARK HIGH SCHOOL - Martinsville, VA

August 1999 to June 2002

Skills

• Customer Service Representative (10+ years)

• Technical support (3 years)

• Technical support

• Data Entry (10+ years)

• 60 wpm (10+ years)

• microsoft word (10+ years)

• Call Center (10+ years)

• Customer Care

• CSR (10+ years)

• Customer Service (10+ years)

• Troubleshooting (3 years)

• Windows (10+ years)

• Typing

• Active Directory

• Network support

• VPN

Assessments

Customer focus & orientation — Proficient

April 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

* Technical support

* Customer service

* Multi-tasker

* Data entry specialist

* Sales

* Deescalating calls

* Upgrading customers

* 60 wpm

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