COSTAS DELYANI

New York City, NY ***** • 212-***-**** • ad34ta@r.postjobfree.com

TARGET: FRONT END SERVER

GUEST RELATIONS REVENUE GROWTH CONFLICT MANAGEMENT UPSELLING STRATEGY SAFETY & SANITATION INTERPERSONAL COMMUNICATIONS TEAM MOTIVATION POS SYSTEM UTILIZATION PROCESS IMPROVEMENT Highly detailed, dynamic and results-driven Server with over 18+ years of proven excellence in up-scale, diverse hospitality environments including seafood, sushi, French bistro, and American Cuisine. Versatile career collaborating and building strategic relationships across the hospitality industry, leading to reliable contacts, and recognition for driving revenue and client retention. Steadfast leader with a dedication to operations metrics, strong management skills for interpersonal development, time-management skills, and prioritization of workflow. Seeking to combine these related skillsets with expertise in engaging guests, upselling, server training, and process improvement. Consistent desire to deliver an impeccable guest experience. Highlighted Skills & Key Profile Offerings:

Recognized by Hospitality Management as an interpersonal server with a focus on guest satisfaction, promoting restaurant growth, cost saving strategies, and internal training.

Upselling expert that drastically increases sales by recommending higher-priced items.

Conceptualizes, develops, and delivers creative customer retention strategies that support future-growth objectives and the core mission of the restaurant, paired with excellent time management, multi-tasking, and prioritization skills.

Shatter sales and guest service goals, inspiring others to do the same, regardless of economic conditions.

Excellent communication skills with collaborative style of leadership and client relations.

Technical proficiencies – Microsoft Office Suite (Word, Excel, PowerPoint); multiple POS Systems. PROFESSIONAL EXPERIENCE

LURE FISHBAR

SERVER 2022 TO 2023

NEW YORK CITY, NY

Serviced guests in a timely, professional and friendly manner Maintained patience with a neat appearance, knowledgeable of all menu items creating a memorable event for the clientele, friendly, punctual enthusiastic team player Positive attitude with good sense of humor during peak hours

THE SEA GRILL

SERVER/ BARTENDER

2007 TO 2020

NEW YORK CITY, NY

Collaborated as a team with all employees in order to maintain an efficient atmosphere and an effective food and beverage service for an iconic seafood/sushi restaurant in Rockefeller Center serving the freshest fish for lunch, dinner and elegant private events. Demonstrated ability to service hundreds of guests per day in high-pressure and rapid-paced environments while prioritizing consistent excellence. Emphasis on team collaboration, authentic customer relationship development, and upselling strategies to drive revenue and profit for the restaurant.

● Delivered superior customer service and built relationships with guests to establish trust as their go-to server.

- Recognized as the highest rated Sea Grill Server on Open Table.

● Functioned as the Sea Grill’s primary Bartender during private events.

● Maintained health code and sanitation throughout the restaurant to ensure a clean preparation and serving environment.

● Spearheaded the training for Server Crews of 8-10+.

- Recognized as a dynamic leader and coach, relied upon by upper management as a trusted source to offer recommendations for performance improvement. Devoted professional eager to lead diverse teams, inspire open communication, ruthlessly cut costs, and increase revenues while delivering relentless quality.

● Described menu items (e.g. fish, sushi) to customers and upsold complementing food and beverage items off the menu.

● Executed beverage and food orders and ensured accuracy of orders; verified identification and age requirement to uphold compliance with all food and beverage regulations.

● Inputted POS items ordered and tallied printed bills with order slips; took and processed cash and credit card payments.

● Liaised and collaborated with cross-department staff, upper management, shareholders, partners, as well as guests and restaurant leaders to drive customer retention and revenue. MARKT 2004 TO 2007

SERVER NEW YORK CITY, NY

Increased customer retention and implemented social receptiveness to a wide range of customers for an upbeat Belgian brasserie in the Meatpacking District with a focus on seafood and meat fare. Conflict resolution expert accountable for training teams, driving customer retention, and executing server strategy. Executed restaurant strategies within the brand mission, without compromising on customer experiences.

● Demonstrated thorough knowledge in all aspects of menu, handcrafted beverages, wine list, specialty drinks and prices, and executed recommendations that enhanced the Guest experience, allowing them to fully enjoy a diverse menu and vast offerings.

● Acquired knowledge and upsold Old World wines and 29 assorted Belgium beers, each served in its own unique glass or chalice.

● Maintained open, clear, and transparent communications with all team departments to ensure all areas of responsibility operate in harmony with each other and with other departments within the company for a cohesive mission.

● Proven can-do attitude and business acumen with the ability to manage high-profile, fast-paced operations simultaneously, including planning, organization, setup, scheduling, and staffing. Additional Hospitality/Serving Experience

Le Zinc, Server, New York City, NY, 2001-2004

Adapted to consistently changing fusion menu for a high-volume French bistro. Zoe, Server/Bartender, New York City, NY, 1996-1998 Mastered extensive knowledge of American wines for a popular SoHo restaurant specializing in American casual cuisine. Other Professional Experience

Blink FX, Client Service Coordinator

Manhattan Transfer, Shipping Coordinator

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Arts; Media Studies, 1991

Evergreen State College, Olympia, WA

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