Customer Service Representative
Resume:
DIANNA
GARZA
*************@*****.***
Los Fresnos, TX 78566
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Favorite Healthcare Staffing - Kansas City - Security Site Supervisor Chicago Heights, IL • 06/2023 - Current
Circle K Corp - Customer Service Representative
Los Fresnos, TX • 01/2023 - 06/2023
Cameron County Sheriff Department - Detention Officer Olmito, TX • 02/2008 - 11/2022
Los Fresnos C.I.S.D. - Teacher Assistant
Los Fresnos • 09/1996 - 04/2006
WORK HISTORY
Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
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Developed and implemented security policies, procedures and systems to protect personnel, property and data.
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Managed and trained a team of security personnel for optimal performance in maintaining site safety.
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Participated in ongoing professional development opportunities to stay current with industry best practices.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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• Developed and updated databases to handle customer data. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Received and inspected mail, property and funds from visitors on behalf of designated inmates.
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Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
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• Processed inmates by taking photographs and fingerprints. Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
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University of Texas Brownsville
Texas
Brownsville. Texas • 05/2000
Associates : Criminal Science
Los Fresnos High School
Los Fresnos, TX • 05/1995
High School Diploma : All Coarses
EDUCATION
• Graded assignments and reported individual progress to teacher. Helped with grading assignments and tests, providing constructive feedback to students based on results.
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Supervised students on field trips for safety and proper behavior in public settings.
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Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
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English Spanish
LANGUAGES
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