Customer Service Construction Superintendent

RAMIRO LLANOS

******************@*****.*** • 630-***-**** • Aurora, IL 60506

PROFILE

Results-driven Construction Superintendent with over 10 years of experience overseeing and managing construction projects from inception to completion. Proven track record of delivering projects on time, within budget, and to the highest quality standards. Skilled in coordinating all aspects of construction operations, including scheduling, subcontractor management, and onsite supervision. Strong leadership abilities with the capacity to lead and motivate diverse teams to achieve project goals. Excellent communication and problem-solving skills, coupled with a keen attention to detail and a commitment to safety. Seeking to leverage expertise in construction management to drive project success and exceed client expectations.

TECHNICAL SKILLS

Blueprint Reading, Safety Awareness & Management, Millwork Assembly and Installation, Framing, Ceiling Replacement, Painting, Plumbing, Finish Carpentry, Basic Electrical Skills, Corian Fab-Seam, Tape & Finish, Wood Flooring Installation, Tile Installation and Removal, Drywall, Fixture Assembly, Trim, Forklift Operation, Laminating, Contact Cement, FRP Installation, Spreadsheets/Smartsheets, Surveying, SS Fab

SKILLS

Leadership, Communication, Problem-Solving, Adaptability, Time Management, Attention to Detail, Conflict Resolution, Collaboration, Customer Service

EXPERIENCE

SUPERINTENDENT

ALL BRY Construction 2023

Managed subcontractors and liaised with inspectors, ensuring compliance with regulations and project specifications.

Developed and implemented comprehensive safety programs and policies, promoting a culture of safety awareness and compliance among all project stakeholders.

Conducted thorough risk assessments and hazard analyses, proactively identifying potential safety hazards and implementing effective control measures.

OWNER

Antojitos Mex 2022-2023

Established and managed all aspects of restaurant operations, including staff hiring and training, menu development, and customer service initiatives.

Implemented strategic marketing and promotional campaigns to attract and retain customers, resulting in increased revenue and brand recognition.

Ensured compliance with health and safety regulations, maintaining a clean and sanitary environment for both customers and staff.

LEAD FOREMAN/SUPERINTENDENT

DAVACO Inc 2017 - 2022

Managed subcontractors and liaised with inspectors, ensuring compliance with regulations and project specifications.

Effectively led small teams, fostering collaboration and achieving project milestones on time and within budget.

Demonstrated adaptability and willingness to work in diverse environments, contributing to projects both domestically and internationally.

Managed a team of skilled tradespeople, subcontractors, and vendors, fostering a culture of safety, productivity, and collaboration.

HOME DELIVERY TECHNICIAN

Sleep Number 2017

Provided exceptional home delivery services, ensuring customer satisfaction.

Demonstrated outstanding communication skills, effectively addressing customer inquiries and concerns.

Received positive feedback from customers for professionalism, efficiency, and product knowledge.

Achieved consistently high Net Promoter Scores (NPS) above 90% through exceptional service delivery.

OWNER

Llanos Exteriors, Inc 2010 - 2016

Conducted repairs and maintenance, ensuring high-quality workmanship and customer satisfaction.

Built and remodeled homes, adding room additions and enhancing property value for clients.

Specialized in the installation and repair of Stucco and EIFS (Exteriors Insulation Finishing System), overseeing projects from start to finish.

Executed caulking maintenance and repair on residential and commercial structures, ensuring weatherproofing and durability.

ADDITIONAL EXPERIENCE

MAINTENANCE MECHANIC

AMCOR

MAINTENANCE MECHANIC

Gonnella Bakery

SUPERVISOR OF DELIVERY AND SHIPPING

Hines Precisions

CERTIFICATIONS & LICENSES

OSHA 30-HOUR CONSTRUCTION SAFETY CERTIFICATION

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