Support Specialist Customer Service
Resume:
RICHELLE BROOKS
************@*****.***
I’m seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings to get an opportunity where I can make the best of my potential and contribute to the organization’s growth.
EXPERIENCE
January 2023-Current
Job TITLE, Department Support Specialist I, KELSEY-SYBOLD CLINIC
Under the general direction of the Clinic Administrator, the Department Support Specialist, I perform a variety of clerical and typing duties for physicians and management staff. Analyzes eligibility media, utilizes various system applications for reporting purposes, interprets multiple medical plan benefits to maximize accurate collections, commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction, endorses mutual respect amongst all members of the healthcare team, practices positive guest/peer relationships and works with others to promote an efficient and effective team, and demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the
welfare of our patients. This position generally supports 1-5 physicians.
August 2020-January 2023
JOB TITLE, Healthcare Service Representative I and II, Kelsey-Seybold
This position schedules, confirms and cancels appointments and answers calls related to a specialized area in a timely, efficient, and courteous manner. These areas include, but are not limited to, Specialty, Reschedules and Preventive Medicine that perform inbound and outbound customer contacts. Also, resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to Level I representatives. Confirms and updates patient insurance and demographic information as necessary. Acquires and maintains computer skills to effectively utilize.
AUGUST 2015-AUGUST 2020
JOB TITLE, EMS BILLING TECHNICAN, CITY OF BEAUMONT
Read and interpret patient care reports and supporting documentation for efficient billing. Determine correct level of service and billing diagnosis codes in proper sequencing. Submit electronic claims with minimal errors. Follow up on claims not paid in a timely manner and work denials and no pay claims.
EDUCATION
DEGREE TITLE, HIGH SCHOOL DIPLOMA
New Beginning Christian Academy
DEGREE TITLE, Phlebotomy certification, lamar institue of technology
SKILLS
Medical Scheduling
Epic Software
Clear communication skills
Face to Face Experience
Analytical skills
Insurance Verification
Ability to multi-task
Insurance medical billing and appointment scheduling
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