Customer Service Quality Control

LAKEISHA BROOKS

762-***-**** ** Mays Avenue Columbus GA 31907 ************@*****.***

Highly competent professional with experience in education, quality control, financial services, communication, coordinating, business administration, and retail industry. Recognized as an effective and motivational team player with a consistent track record in delivering bottom line results. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients.

Sales & Marketing

Customer Service

Coordinator

Corporate Accounting

Training & Coaching

Computer Competence

Transition Resource

EXPERIENCE

Customer Service/Training & Coaching/Coordinating Projects

Experience working with a diverse population of clients including military soldiers, clients from culturally and linguistically diverse backgrounds, and individuals with disabilities

Collaborated with managers and directors on special projects

Ensured inventory levels were maintained

Innovative, strong presenter with experience leading and facilitating presentations

Collaborated with Management in the development of program services to ensure smooth coordination of comprehensive services to clients

Responsible for inspections of foreclosure properties

Completed work orders on data spreadsheets for banks and mortgages

Initiated winterizations, and evictions on Foreclosure properties

Completed payroll and reconciled bank statements

Ensured college students developed communication skills

Provided instruction in math

Ensured academic excellence and organizational skills

Proved team leadership of accounting department

Developed and prepared analytical and statistical reports for management

EMPLOYMENT HISTORY

Quality Control Specialist, Nov 2019-current

The BTC, Incorporated Columbus, GA

Janitorial Services Management, Jan. 2013-2020

Sizemore Incorporated. Columbus, GA

Tax Preparer, May 2020-2020

Goodwill Columbus, GA

Business Administration, Jan.2013-Dec. 2015 Jones Enterprise & Associates LLC. Phenix City, AL

Adjunct Business Instr., Jan. 2012-Dec. 2013

Virginia College. Columbus, GA

Accountant, Jan. 2005-Dec. 2009

Green Point Mortgage. Columbus, GA

EDUCATION/CERTIFICATIONS

Masters of Arts in Business Administration and Bachelors of Arts in Business Administration, Dec. 2005 & June 2002

Troy University, Phenix City, AL

Associate in Business Administration, May 2000

Chattahoochee Valley Community College, Phenix City, AL

COMPUTER SKILLS

Proficient in Microsoft Office Professional (Outlook, Word, Power Point, Excel & Access), Oracle and Microsoft PeopleSoft system internet savvy

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