Customer Service Machine Operator

Kimathi R. Burke

**** ******* **. ***#** Royal Oak, MI 48073 ● 248-***-**** *************@*****.***

QUALIFICATIONS SUMMARY.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Demonstrated ability to complete assigned task. Track record of assisting in identifying line issues prior to the stoppage of production to ensure on time delivery of products and services.

Talent for resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word)

Experience assembling parts & systems.

Working knowledge of the operation of heavy-duty equipment & other devices

Strong mechanical & technical skills

Production Line Assembly Experience

ACCOMPLISHMENTS

CABLCON - Perfect attendance during Q1 of 2019

CABLCON– Perfect attendance during Q2 of 2020

Fiat Chrysler Automobiles – Perfect attendance for the 2005 calendar year

EDUCATION

Diploma: Oak Park Highschool, 1998

Work Experience

Amazon Fulfillment Center- Seasonal Go-cart Team Pontiac, MI 48342

5/3/2022-1/6/2023

Ensure carts available for CPT Chasers and Water Spotters

Loading of defective carts for replacement

Iroquois Industries Inc-Machine Operator -Warren, MI 48090

1/23/2023-4/28-2023

Setup manufacturing equipment for daily use.

Maintained equipment and machinery for safe operation.

Required to understand and stay current with operating procedures for the machines.

Reporting safety hazards within the work environment

Quad Electronics– Cutter, CABLCON Troy, MI

03/2013 – 10/2023

Sorting and placing materials or items on racks and/or shelves according to predetermined sequences such as size, type, or product code

Performed assigned job task according to required specification.

Loading and unloading of machinery, with visual inspection of end products.

Measure and cut cable bundles in compliance to job order.

Frontline Services Original House of Pancakes-Birmingham, Michigan 09/2009 to 3/2013

Frontline Services

Worked with teammates to provide exceptional service to our customers.

Maintained important level of cleanliness managing the overall appearance of the restaurant.

Assisted in ensuring all services ran efficiently.

oAssembly Linesman-Chrysler Corporation Sterling Heights, Michigan (10/2000 to 6/2009)

Served as an Assembly Lineman serving in various positions during nine-year tenure

Assembly line work, trimming, repairing of any line conditions.

Team member of committee organized to increased employee knowledge by assisting with the development and implementation of product-awareness program. (I.e., Standard and Basic equipment included with new car sales)

Test driver for new fleet deliveries

Recognized and reported defective material and equipment to shift supervisor.

Performed molding and assembly of automotive parts.

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