Customer Service Project Management
Resume:
Laura Aranda ******.***@*****.*** • +1-432-***-****
Odessa, TX
Accomplished professional with expertise in fleet management, dispatching, and logistics operations. Experienced in delivering exceptional customer service, coordinating projects, and conducting financial analysis. Proficient in procurement management, payroll administration, and contract negotiation. Demonstrated success in optimizing operations, analyzing data, and providing effective team leadership. Skilled in implementing sales strategies, ensuring regulatory compliance, and facilitating bilingual communication. Proven track record of streamlining processes, meeting deadlines, and driving business growth. Areas of Expertise
● Project Management
● Financial Analysis
● Operations Optimization
● Fleet Operations Management
● Procurement Management
● Contract Negotiation
● Logistics Operations
● Payroll Administration
● Regulatory Compliance
Professional Experience
Hogan Transportation, Odessa, TX
Fleet Manager/Dispatcher
2021 — 2023
Manage fleet operations to ensure timely and safe arrivals at scheduled appointments, maintaining compliance with DOT regulations to avoid fines and unnecessary downtime. Oversee safety protocols on and off yard, implementing correct procedures for all drivers. Coordinate backhaul scheduling to maximize efficiency and reduce empty mile costs. Administer onboarding and training for new drivers, assessing their readiness through knowledge tests and providing additional training as needed. Maintain up-to-date driver files and documentation, ensuring CDL and medical card renewals are processed in timely manner to prevent operational delays. Oversee drug testing processes and manage office and safety supply inventories to support driver needs.
● Streamlined load-building process, ensuring DOT hours compliance and clear communication of expectations, resulting in successful runs.
● Orchestrated scheduling of backhaul loads, effectively eliminating empty mile costs.
● Generated and disseminated essential reports, including safety, damage, and freight claims, as well as maintenance forecasting reports.
● Facilitated payroll operations and managed LOAs and terminations, guaranteeing accuracy in compensation and minimizing back pay issues.
● Contributed to Hogan Transportation being recognized as top performer for customer, meeting and exceeding all targets. Permian Basin Materials, Odessa, TX
Dispatcher/Customer Service Representative
2016 — 2021
Coordinated logistics and managed scheduling of mixers to optimize daily productivity. Handled customer inquiries, order entry with precise specifications, and maintained effective communication with drivers to ensure timely job site arrivals and prevent lost loads. Managed financial transactions, including payment collections for daily pours, and actively engaged in inside sales to enhance profitability through strategic upselling. Ensured accurate finalization of orders across all plant locations, maintaining high standards of operational efficiency. Scheduled drivers post-DOT reset and assisted with HR information updates to ensure compliance with DOT regulations.
● Recognized as top upseller for inside concrete sales, contributing significantly to company profit margins.
● Streamlined communication protocols with drivers, resulting in zero lost loads and enhanced on-time delivery rates.
● Successfully managed end-to-end order processing, ensuring accuracy and customer satisfaction across multiple plant locations. Page 2 2
● Played key role in inside sales, driving additional revenue through effective upselling of add-on materials.
● Maintained strict adherence to DOT compliance, overseeing driver scheduling and HR information management. Phoenix Construction, Odessa, TX
Project Manager/Estimator/Accounts/Payroll
2015 — 2016
Managed various responsibilities at Phoenix Construction, ensuring smooth operations across project management, estimation, accounting, and payroll. Conducted thorough job site walk-throughs with superintendents to establish and meet project deadlines. Oversaw concrete procurement for multiple projects, coordinating timely deliveries across Amarillo and Odessa/Midland areas. Facilitated inspections scheduling to prevent downtime on pour days. Streamlined materials logistics, including delivery, setup of barriers, and efficient distribution of funds to relevant accounts. Developed Microsoft Excel spreadsheets to track pay applications per job, ensuring financial accuracy prior to closure. Monitored equipment rentals to avoid excess charges and managed returns efficiently. Analyzed bids comprehensively, ensuring informed decision-making for business growth.
● Prioritized time management effectively, completing projects ahead of schedule and contributing to goal achievement.
● Enhanced financial tracking with detailed Excel spreadsheets, aligning pay applications with jobs.
● Reduced rental costs through diligent equipment management. Presented potential projects with comprehensive cost analysis, driving informed decision-making for growth.
Education
Vocational Trade School
International Business College
High School
Desert Pride High School - Anthony, NM
Languages
English, Bilingual Proficiency
Spanish, Intermediate Proficiency
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