You-Jia Chen Sheehan

** *** ***, ******, ** *****

617-***-**** (cell) Email: ad34ij@r.postjobfree.com

COMPUTER SKILLS

MS SQL Server, Informix Database Administration, Performance Tuning, Informix SQL, Informix 4GL

MS Windows NT 4.0, MS Exchange Server 5.5. CitrixWinFrame 1.8

UNIX, Novell NetWare5.0/4.0/3.12,Windows, Macintosh.

MS Office, MS Works.

EDUCATION

Bachelor of Science – Biology Shanghai College, Shanghai, P.R. China SQL Server 2000 DBA Learning Tree International Burlington, MA UNIX Administration CCNA, PL/SQL, VB 6 MCSE, Network+, A+Training, XinTra – Computer Institute of Mass. Oracle 9i Introduction Oracle University Boston, Massachusetts UNIX Fundamentals – UNIX Shell Scripts – Boston University, Boston MA Informix Administration – Performance Tuning, Managing and Optimizing, Informix Internal Architect, Troubleshooting IBM MA

DEFINITY Basic Administrator – AVAYA University – Valhalla, NY Telecommunications Fundamentals I & II, Network Cabling Systems, Global Knowledge MA EXPERIENCE

Apple Computer Lab Technical Support (Part-Time)

Bunker Hill Community College, Charlestown, Massachusetts 01/2018 to 04/2020 Providing technical support for Macintosh operating systems. Maintaining and troubleshooting printers, and monitors. Installing, upgrading and supporting applications software. Setting up new computer classroom.

IVR System Support – Massachusetts State D.U.A.

Daily Test and Support DWD IVRS with window 2003 or up operating systems. Database Support

Informix Database Support. SQL Database Support With eCAS and PGP server. Telecommunications (PBX) Administrator

Division of Employment and Training, Boston, Massachusetts Troubleshooting, maintaining and upgrading hardware and software Lucent and 32 local office telephone system.

Lead responsibility for the maintenance, communication with AVAYA and another 32 telephone company.

Maintain EHS telecom infrastructure with network connectivity. Install and move assets as required according to IT

processes.

LAN Administrator

Registry of Motor Vehicles, Boston, Massachusetts 5/2000 to 10/2000 Worked as a team member (contractor) of the LAN administration unit in the headquarters operation of the Mass.

State Registry of Motor Vehicles. Was responsible for maintaining the organization's networks; the network

consisted of a mixed environment of Novell 4.0 servers, a Citrix WinFram 1.8 server, and 10 Window NT servers.

10/2000 to 10/2002

10/2002 to 3/2010

03/2010 to 05/2016

Was specifically responsible for the 10 NT servers. Troubleshooter Novell network user problems. Also maintained

an IIS server, Oracle/NT servers, and a backup archive server. Performed nightly and weekend backups

(ARCSERVE). Troubleshooted - NT/Citrix WinFrame 1.8 user problems. Computer Lab Technical Support (Part-Time)

Bunker Hill Community College, Charlestown, Massachusetts 01/1990 to 05/2006 Providing technical support for Microsoft Windows 2003/2000/XP/NT/95/3.11 and Macintosh operating systems.

Maintaining and troubleshooting printers, and monitors. Installing, upgrading and supporting applications software. MS office 2000/97/95, MS Work, WordPerfect.

Setting up new computer classroom. Such as running CAT 5, changing new hardware, Switches, IP address,

Ethernet card, Token Ring card, Router, Hubs, UPS, install software, testing system components and to repairing.

As a lead for school Computer LAB and support all school computer system at Saturday. LAN Administrator

Ceridian Employer Services, Wakefield, Massachusetts 08/1999 - 02/2000 troubleshooter, upgraded, and maintained corporate network systems running on NT 4.0 servers, MS Exchange

servers, and Novell 3.12 servers. Upgraded and implemented a router, performed server backups using ARC Serve

IT, and upgraded the corporate Videoconference system. Y2K Technician

Ascend Communications, Westford, Massachusetts 06/1999 - 07/1999 Installation of Y2K protection software on Novell and Unix Systems. Gillette Corporation, Boston Research and Development, Materials Science Group, Boston, Massachusetts Research Laboratory Technician 05/1991 - 12/1995

Conducted laboratory characterization of razor blades. Operated scanning electron microscope(SEM) and atomic force microscope (AFM). Applied chemical treatments to analyze data and prepare plots, charts.

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