Systems Administrator-Sr. Help Desk Engineer

Christopher Droze

Sr. Systems Administrator

CD

Email ***********@*****.*** Seasoned Sr. Systems Engineer and Administrator, adept in Microsoft Azure and Office 365 Administration, excels in driving client migrations and IT infrastructure overhauls for diverse clients, including small, large companies, government, and healthcare. Achieved 100% customer satisfaction by leveraging advanced troubleshooting and robust documentation skills. Proven record of enhancing system security and efficiency for all my employers and at GCCHi Government Cloud.

Phone +1-703-***-****

LinkedIn https://www.linkedin.com/in/drew-d-269a2055/ Address 810 Apple Orchard Circle

Berkeley Springs WV 25411

EDUCATION

Computer Engineering

Control Data Institute

Equivalent to Associates (2yr degree)

07/1986 - 09/1987

CompTIA+

Computer Learning Center

12/1993 - 06/1994

SKILLS

PROFESSIONAL

• Microsoft Azure

• Firewalls

• Office 365 Admin

• NinjaOne

• Migration Projects

• Cisco Systems

• Autotask

• IT Glue

• Contract Management

• Remote Use Support

• Infrastructure Management

• Network Administration

• Hardware Configuration

• Virtual Technologies

• Root Cause Analysis

• Advanced Troubleshooting

• Virtual Cloud Computing

• User Support

• Technical Support

• Systems and Network Security Windows

Servers

• Technical Documentation

• Hyper-V

• AWS

• Azure

• VMware/ESXI/VCenter

LANGUAGE

English/Some Spanish

Certifications

Microsoft Certified Professional

MCP 2001

CompTIA+ 1994

EXPERIENCE

Sr. Systems Administrator

Clear Connection (MSP) 01/2022 - Present

• Managing fifteen small business clients

• Providing customer support for Microsoft Servers (2003-2021)

• Providing support in Azure, O365, VMware

• Installing and migrating servers

• Work remotely. Hyper-V, SharePoint, AWS.

• Supporting various software/hardware

• Managing network firewalls/routers

• Customizing GPO/Intune/Autopilot

• Remote troubleshooting and resolution

Sr. Systems Administrator

Team Logic IT (MSP) 04/2023 - 11/2023

Laid-off (Position cancelled)

• Provided Tier 2-3 support.

• Managing Onboarding contracts

• Migrating client's Data/systems to the cloud

• Installing/upgrading Firewalls/routers

• Using NinjaOne remote support tools

• Using IT Glue for IT support/documentation/records

• Using Hyper-V server administration.

IT Specialist

Darkblade Systems 03/2020 - 12/2021

Laid-off (Company closed)

• Managing all IT support with Hyper-V servers.

• Supporting over one hundred employees OCONUS

• Migrating IT server to Cloud

• Managing SSO/TFA

• Troubleshooting and resolving many IT issues

• Apply security patches.

• Creating scripts for automation

• Utilizing ITSM for ticketing and inventory management

• Managing security for PCI/FCI/PII government regulations Activities

Volunteer Firefighter/EMTA

Charles County MD

1994 – 2005

Scuba/Rescue Diver

1998-2003

Sr. Systems Security Engineer

Ventech Solutions 11/2018 - 03/2020

Resigned-Contract ending.

• Collaborate with a team of six engineers.

• Managing Nessus security scans

• Resolving security issues

• Managing SCCM for patch deployment

• Managing Symantec anti-virus server

• Assisting Tier-1 helpdesk

• Managing Hyper-V servers.

• Supporting Redhat/Linux Developers

• Assisting Tier-3 Windows Support

• Managing multiple Virtual networks

• Managing ESXI/VMware/VCenter

• Assisting NOC with network security alerts

• Managing basic levels of Citrix Apps

Home Health Aid

Caring for ailing parents 02/2018 - 11/2018

• Parents suffering from Alzheimer’s.

Sr. Systems Administrator

Vets-Inc 07/2016 - 02/2018

Resigned-Personal

• Managed 110 Windows virtual servers.

• Managing updates with WSUS

• Managing OPS & APPS monitoring software

• Managing McAfee anti-virus

• Managing SCCM for remote OS deployment

• Managing ESXI hosts VMware VCenter

• Managing Active Directory user accounts

• Managing Exchange email

• Managing SMTP

• Managing Nessus/Tripwire/QRadar security scans

Sr. Systems Administrator

Spin Systems 03/2015 - 04/2016.

Laid Off (position cancelled)

• Managed virtual hosts/servers.

• Managed AWS instances/S3 buckets

• Migrated servers and data to AWS.

• Managed SharePoint/IIS/SSL

• Creating PowerShell scripts for automation

• Managing basic levels of Citrix Apps

Unix/Linux Administrator

CA Technologies 11/2013 - 03/2015

Resigned (Contract ending)

• Working with RedHat based security appliance.

• Troubleshooting RedHat Linux issues

• Working with Remedy ticketing application

• Handling shipping/receiving.

VMWare System Administrator

CSSS.Net 11/2012 - 08/2013

Laid Off (Company lost contract)

• Built and upgraded VA systems to VMWare hosts.

• Migrated Active Directory to virtual network.

• Migrated Microsoft servers to virtual environment.

• Built entire VMWare servers and storage systems.

• Configured all IIS/SQL/SharePoint systems.

Contact this candidate