MICHAEL R. MORGAN II

***** *. **** **** #*** Santa Clarita, CA 91387

E-mail ad34id@r.postjobfree.com Cell 818-***-****

OBJECTIVE

I consider myself to be an ideal candidate for any position entailing public or professional contact. I possess excellent communication and listening skills. I am computer literate and have the capability to perform multiple tasks with equal efficiency. I am also a fast, determined learner who works well with others to boost morale in the workplace. I am able to adjust to any circumstance ensuring that challenging situations are brought to practical resolution. EXPERIENCE

September 2021- Current, Security Officer Professional Allied Universal

Patrol property for visible security presence

Monitor cameras around property for safety of patrons

Input radio communications from other officers onto computer to verify patrol presence of other officers

Deescalate occurrences amongst patrons to ensure safety of colleagues and general public

Coordinate with other business’ for basic repairs of facility October -September 2012, Customer Service Representative DS Waters

Resolved billing inquiries and/or discrepancies for water customers

Prepared correspondence to route/area managers via email for escalated issues

Built new business/residential accounts based upon credit criteria

Leader in business cross sells for 4 consecutive quarters April 2009-October 2009, Research Specialist Volt Services, Inc.

Conducted telephone interviews via automated and manual dial

Input survey responses into web database for submission to J.D. Power & Associates

July 2008-July 2009, Package Handler FedEx

Routed individual shipments for delivery using handheld computer scanner

Sorted mislabeled packages for manual entry into computerized routing system for accurate delivery

Loaded and unloaded freight from trucks which required physical lifting capacity 20-80 lbs.

June 2007-March 2008, Slot Technician Club Cal-Neva Casino

Programmed slot machines using Nevada Gaming Commission software

Maintained and repaired machines for premium slot performance

Monitored casino floor to assist gamers with general questions September 2000-January 2006, Bartender/Bar back Fox Sports Skybox

Entered bar sales into computerized register

Sustained stock and appearance of serving area to meet health standards September 2000- July 2002, Account Manager Bank of America

Utilized multiple computer programs to secure revenue on delinquent accounts

Consistently met and exceeded performance goals

REFERENCES AVAILABLE UPON REQUEST

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