Customer Service Call Center

Audra “Renee” Hodge

**** **** ****** **, *******, AL 35055 · 256-***-****

*************@*****.***

SUMMARY

Former healthcare professional with a past history of clerical, registration, medical transcription and insurance verification experience. I've worked in customer service, advertising, retail, and am eager to expand my experience.

EXPERIENCE

2023-2024

Call Center Representative

Cullman Internal Medicine

Answered and transferred calls to appropriate personnel as well as assisted medical records department.

2020-2023

Registration Specialist

Cullman Regional Medical Group

Orthopedic Clinic

Registered patients for appointments, collected copays, worked with work comp, assisted with getting patients financial assistance, called referrals. Also worked prn in the CRMC Urgent Clinic and volunteered for Covid Clinic.

2019-2020

Registration Specialist

Cullman Regional Medical Group

Cardio Clinic

Registered patients for appointments, collected copays, verified insurance, assisted patients at kiosk.

2008-2018

Medical Transcriptionist

Cullman Primary Care

Transcribed SOAP notes for multi-special clinics including psychiatry, orthopedics, family practice, ob/gyn, and ophthalmology, transcribed referral letters, assisted with credentialing, organized charts, and maintained physician meeting schedules with colleagues, attorneys, drug representatives.

EDUCATION

September 2019

Calhoun Community College

Certificate Program

Medical Billing and Coding

GPA 3.75

May 2006

Wallace State Community College

Certificate Program

Medical Transcription

GPA 3.9

REFERENCES

John Wideman, M.D. 256-***-****

Tim Hodge, COO Rainbow Omega 205-***-****

Donna Alldredge, Practice Manager 256-***-****

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