Kenneth Thompson

704-***-****

ad34hf@r.postjobfree.com

**** ******* ***** ****

Charlotte NC 28269

Objective: To obtain a entry level Information Technology position that utilizes 10+ years of experience in troubleshooting and support in the telecommunications industry; allowing for contribution to a team effort and opportunity for new skills development. EXPERIENCE

7/14 TO 8/22

MOBILE TEST TECHNICIAN, NIELSEN CORPORATION

Monitored and measured voice and data signal quality for major wireless telecommunication companies throughout the US such as AT&T, T-Mobile, Sprint and Verizon.

Used tracking methods to collect and measure UMTS and GPRS system protocols in wireless devices.

Performed troubleshooting methods on equipment for mobile errors, inadequate audio quality and traffic fails, also identified issues with wireless network connectivity.

Traveled specific routes using GPS while operating the company collection vehicle. 1/13 to 7/2014

SALES CONSULTANT/U-VERSE AND TELCO SUPPORT, AT&T CORPORATION

Assisted both new and existing consumers, as well as business clients with sales in home and wireless phone service, internet service products and television products.

Resolved billing and technical support issues.

Exceeded sales goals by 12% in the 2013 closing report. 11/07 TO 8/12

WIRELESS SALES CONSULTANT/TECHNICAL SUPPORT, SPRINT/NEXTEL

Aided customer in sales of wireless devices such as smartphones, air cards, mobile wireless laptops and tablets.

Asked probing questions to determine he needs of the customer to maximize the use of their devices.

Performed technical troubleshooting on various mobile deice operating systems.

Provided in-house support for customer equipment and service-related issues. 3/05 to 3/06

CUSTOMER SERVICE REPRESENTATIVE, ALLTEL/WINDSTREAM

Ensured excellent customer service by fulfilling customer needs and expectations.

Utilized extensive knowledge to assist customers in landline, DSL, an satellite services. 2

Performed new account set up and verified that installation was completed accurately and successfully.

Received a promotion in two separate inbound calling campaigns. EDUCATION

5/2002

GRADUATED, FORT DORCHESTER HIGH SCHOOL

North Charleston, SC

My Computer Career: GRADUATED 5/2022

Information Technology Security and Administration Program Charlotte, NC

Currently working toward certification in the following areas: Cisco certifications, Comp TIA including A +, Network +, Server +, and Security +, as well as Microsoft certifications. CCNA in progress, along with CYSA+ certifications Anticipated completion, 9/2024.

SKILLS AND OPERATING SYSTEMS

Microsoft Office

Ubuntu

Linux

Microsoft Windows

iOS and Android

Accuver

AREAS OF EXPERTISE

SWITCH AND ROUTING IN NETWORKING, CELLULAR TECHNOLOGIES, (GSM, CDMA, LTE AND LTE ADVANCE TECHNOLOGY). TV PROGRAMMING EXPERIENCE SUCH AS SATELLITE TV, ALONG WITH INTERNET PROTOCOL TV. HOME PHONE SERVICE (VOICE OVER INTERNET PROTOCOL PHONE, AND LAND LINE SERVICE).VERY THOROUGH BACKGROUND IN TROUBLESHOOTING, FOR TECHNICAL SUPPORT AND CLI INTERFACES. THOROUGH OSI REFERENCE LAYER TROUBLESHOOTING EXPERIENCE.. REFERENCES

Available upon request.