Customer Service Call Center

Tiffani Oates

*** ********* *****

VILLA RICA GA 30180

Home: 678-***-****

***********@*****.***

SUMMARY

I am Highly Energetic Out going and detailed. I know how to handle Multiple Responsibilities Simultaneously while providing Exceptional Team work. I have excellent communication skills, strong lead development skills, Goal Oriented, Team player Mentality, Enthusiasm. Active Listening, Effective Team Player and Superior Organization Skills. I Have 15 years of Experience of Customer service, Insurance verification and call center experience.

SKILLS

Front desk Operations

Documentation review

Intake Specialist

Medication Dispensary

Patient Registry

Veterinary Clinic

Medical Record keeping

Reimbursement Forms

Eligibility Specialist

Medical Coder

Data Entry

PHI

HIPPA

Behavioral Health

Filling Prescription Orders

EMR System

ICD-10 Codes

Microsoft Office

Scheduling

Health Insurance Verification

Patient Demographics

Food Service

Customer service Representative

Call Center

Medical Terminology

Telemetry

TBI

Neurology

VERIDA CALL CENTER November 2023-Current Villa Rica, Georgia

Customer Service Rep- Answer inbound calls and schedule members Medical Transportation for their appointments.

Answer Outbound calls for call backs that the members Scheduled

Verify Members Medical Insurance

ADVANCED MEDICAL MANAGEMENT/EXCELSIA CARE November 2019 to October 2023 Silver Spring Maryland

Medication Technician: Dispense in house Medication the Doctor Prescribe to the Patients. Post Medications into the system

PATIENT REPRESENTATIVE ADMIN: Schedule and Reschedule Patients appointments to the correct providers.

Call patients to remind them of upcoming appoints.

Manage high volume of inbound and outbound patient and Provider calls.

Take patients Vital signs, Assist Medical Provider with patients when needed.

Flexibility to Provide Assistance to patients, providers and staff.

Collect new Patients demographics, verify insurance information, Rein-burst patient forms, third party information and make sure Patients charts are updated. Scheduled patients appointments

BROOKLYN ADULT CARE CENTER February 2013 to November 2019 Brooklyn NY

Patient Information: Schedule Patients Doctor’s Appointments and Transportation

Verify patients and Third party Insurance Information

Handled Multi-line Switchboard phone calls for busy office and routed incoming calls to the correct individuals

EDUCATION AND TRAINING

International High School At Prospect Heights GED Brooklyn NY

Medication Technician Certification Long Island NY

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