James Peterson

Dallas Texas 469-***-**** ad34c9@r.postjobfree.com

Experience

NEW RESTAURANT OPENING’S MANAGER DENNY’S CORPORTATE MAY 2022 – FEBRUARY 2023

Ensured the highest levels of training standards at all NROs.

Positively supported new company initiatives and rollouts based on the company’s operations priorities.

Performed all technical issues during opening with expertise with all facets of operation's procedures.

Daily reporting on completed training events to include successes, challenges, and opportunities to further develop the program for future training.

Perform NRO Trainer evaluations and performance feedback to further develop trainer skillsets.

Recruit hourly and salaried employees.

Identified trends in performance and provided recommendations for labor improvement and operational consistency.

Identify and problem solve on site issues that may occur in a new training environment.

Executed required training while managing a team of NRO Trainers on site, delivering and ensuring the highest level of training standards.

Managed event training schedules while working cross-functionally with other Support Center departments to ensure scheduling meets everyone’s needs.

Lead conference calls with Field Leadership to prepare them for their restaurant openings.

Organized and placed orders for inventory to support the opening process as needed.

Contact for cross functional teams.

Ensure Area Leaders, Head Coaches and NRO Trainers are versed in specific core restaurant opening training skills.

Conduct post-training restaurant opening evaluations to assess the effectiveness of training; iterate or drive cross-functional improvements accordingly.

Manage the pre-opening budget to ensure all costs are in line with target.

Provide feedback, leadership coaching and development for Area Leaders, Head Coaches and Trainers so they are equipped to do their part in an NRO.

Partnered with the NRO Project Management team to ensure timelines are met and people impacts are communicated clearly to all stakeholders.

Travel 75% of the time across the U.S.A. (7 New Restaurant Openings as Manger)

FRANCHISE BUSINESS COACH DICKEY’S BARBEQUE CORPORATE JUNE 2021-MAY 2022

Assisted in the development of business plans for prospective franchisees and assisted with the implementation of those plans to ensure success.

Recruiting hourly and Salaried employees

Provided ongoing support, training, and coaching to franchisees on a regular basis including sales skills, leadership skills, marketing strategies, operations management skills, financial planning & budgeting skills etc.

Conduct and report results of internal audits.

Developed relationships with existing franchisees to understand their needs and provide solutions that will help them grow their businesses.

Created an environment where employees are empowered to make decisions based on data-driven insights from our proprietary software platform which provides real-time visibility into all aspects of your business – Sales, Operations, Finance/Accounting and Marketing.

Supported brand excellence by leading, coaching, and training franchisees in all aspects of business.

Protect integrity of the brand by teaching and measuring performance in all areas. Including, but not limited to product quality, customer service, cleanliness, and profitability.

Commit to brand success by being a strong business coach in all areas of sales, profitability, and brand standards.

Monitored and ensured accountabilities for all aspects of store operations.

Enforce brand compliance in all standard operating procedures.

Build sales and profits through operational standards and compliance.

Communicate, train, and encourage sales building activities.

Contact for cross functional teams.

Train and support technological and culinary rollouts.

Remained actively involved in any location that is inconsistent with the company vision or expectations and enforced my Quality Assurance Manager role.

Meet or exceed company sales and profit expectations at district and store level while maintaining standards in all areas.

Meet or exceed monthly Key Performance Indicator (KPI) metrics at all levels. (T6)

Drive profitability at district and unit levels through direct management of strategic initiatives

Utilize and respond to home Office support team and resources to drive results throughout the day • Ensure Dickey's operational standards are followed in each location.

75% US Travel-East, Central and West Coasts (Oversaw 40 Dickey’s Stores) (NRO Manager of New Locations)

MULTI-UNIT MANAGER RASPBERRY CAFÉ JANUARY 2011-AUGUST 2018

Attracted customers by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.

Maintained customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings.

Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures.

Directed and assigned employees as needed to ensure all aspects of service met operational standards.

Monitored performance of vendors.

Responded to escalated guest requests and complaints in a respectful manner.

Recruited, interviewed, and hired management team members to achieve proper staffing levels.

Developed appropriate action plans to resolve unfavorable financial and/or sales trends.

Education

HOUSTON COMMUNITY COLLEGE HOUSTON, TEXAS

ASSOCIATE OF ARTS IN MULTIDISCIPLIANRY STUDIES

DECEMBER 2021

TEXAS A&M UNIVERSITY COLLEGE STATION, TEXAS

EMT BASIC – CERTIFICATION

2004

PRAIRIE VIEW A&M UNIVERSITY PRAIRIE VIEW, TEXAS

HEALTH AND HUMAN PERFORMANCE

1999-2002

Skills & Abilities

Recruiting /Staff Development

Team Leadership / Team Building

Customer Service / Inventory and Supply

Sales & Marketing

Analysis skills

Inventory and Supply

Budget & Financial Performances (P&L Management)

Public Speaking

Quality Audits

Weekly Q.A. Tips Corporate Newsletters

Training Seminars

Branding and Technology

KPI Metrics all levels met (T6) achieved.

Human Resource

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