Sales Associate Guest Service

Leanette Hernandez

Oak Forest, IL *****

***********@*****.***

+1-708-***-****

Work Experience

Seasonal Sales Associate

Target - Crestwood, IL

October 2022 to Present

• Knowledge of GUEST service fundamentals and experience supporting a guest first culture across the store

• Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies and basic visual merchandising

• Knowledge in industry trends including: style, seasonality, and brand differentiation

• Skills to set, fill, and price the floor according to what is most important to the guest Retail Associate

Guess - Orland Park, IL

June 2020 to Present

• Greeting customers immediately upon entering the store with a smile and sincere non-business like greeting

• Creating a positive first impression for the customer through an energetic attitude !

• Creating a clean and organized environment by maintaining store standards and cleanliness

• Providing customers with information about the product

• Providing quality service in the fitting rooms, follows up with customers in a timely manner

• Maintaining cash wrap cleanliness

• Providing amazing service at the cash wrap, offers Gift Cards . Shoe Sales Associate

Aldo/ call it spring - Orland Park, IL

January 2020 to Present

• Customer service

• Communication skills

• Cashier experience

• identifying their needs, making suggestions, keeping records, stocking shelves, preventing theft, and keeping the premises clean.

Courtesy Clerk

Jewel Osco - Chicago, IL

June 2017 to February 2018

• Assisting customers and cashiers to verify prices.

• Sweeping and mopping store floors, and keeping restrooms, check stands, grocery carts and the parking lot clean and tidy.

• Emptying trash receptacles and cleaning spills.

• Providing customers with a carry-out service if required. Education

Broker in Real Estate

Yourhouseacademy - Downers Grove, IL

January 2022 to Present

High school diploma

Class of 2020

Skills

• Communications

• Sales (2 years)

• Communication Skills (3 years)

• Retail Sales

• Cashiering (3 years)

• Merchandising

• Upselling

• Cash Handling

• Retail Management

• Host/Hostess

• Warehouse experience

• Bilingual

• Spanish

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