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Customer Service Technician

Location:
Redding, CA
Salary:
Going rate
Posted:
March 05, 2024

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Resume:

Donald Souder

**** ***** *** *** *** f**

Anderson, ca 96007

530-***-**** cell

Dear prospective employer,

I am interest in your job opening and would like to introduce myself with this letter and resume.

I have extensive experience in the mechanical field. I can repair most anything from small equipment to large boom or scissor-lifts. I have always had a natural ability mechanically and the ability to conquer most of the challenges that have come before me in my work. I am a quick learner, resourceful and work hard for my employer.

Given the opportunity I will surely be an asset to your company. I work well within a team environment but I am also very driven and work without supervision. I keep my tools and equipment organized and clean along with my work area.

I can offer your company an honest, dependable and ethical employee with years of dependable work experience.

I strive to be the best at my job and would welcome the opportunity to discuss my qualifications further with you. You can contact me at the above number.

Thank you for your time,

Donald W. Souder

Donald W. Souder

2300 state hwy 273 apt f24

Anderson, ca 96007

Phone number:530-***-****

*Profile

I am a trustworthy, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have an extensive experience in the aerial platform and service industry, I love to learn and am always up to a challenge whatever the situation. I get along well with others, while working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

*Work Experience

April, 2017 – may, 2023

Self employed – on call service technician 24/7

made sure everyone of my customers were properly serviced with equipment repairs.

Repaired anything the required fixing.

Met all my company safety requirements.

Performed safety inspections for all equipment fixed.

Made sure all work areas were cleaned for a safe work environment.

May, 2013 – April, 2017

Service technician – I-5 rentals

Serviced equipment as required to ensure proper operating condition at the job site

Electrical hydraulic lift schematics, rebuilt cylinders for lifts and aerial equipment

Provided good customer service skills to effectively communicate equipment issues with customers and supervisor to ensure customer satisfaction

Performed safety inspections on equipment and maintains a clean and safe work environment

Conducted preventive maintenance when needed

Cleaned work vehicle and work area as necessary to maintain a safe work environment

Meet all company, governmental and equipment related safety requirements

Performed other duties as assigned by the supervisor or authorized personnel.

Nov, 2003 - May, 2013

Field Service Mechanic - Sunbelt Rentals (Placer County)

Serviced equipment as required to ensure proper operating condition at the job site

Electrical hydraulic lift schematics, rebuilt cylinders for lifts and aerial equipment

Provided good customer service skills to effectively communicate equipment issues with customers and supervisor to ensure customer satisfaction

Performed safety inspections on equipment and maintains a clean and safe work environment

Conducted preventive maintenance when needed

Cleaned work vehicle and work area as necessary to maintain a safe work environment

Meet all company, governmental and equipment related safety requirements

Performed other duties as assigned by the supervisor or authorized personnel.

Jan, 1999 - Nov, 2003

Satellite Quality Control and Field Service Manager- Linkus Enterprises (Anderson/California)

Managed 35-40 technicians

Routing, scheduling, handled escalated issues including damage claims

Installed and serviced satellite systems for Northern California

Went above and beyond to provide excellent customer service and education.

Performed quality control check

Jan, 1995 - Jan, 1999

Satellite Service Technician – PrimeStar Inc. (Anderson/California)

Installed and serviced satellite systems for Northern California

Went above and beyond to provide excellent customer service and education.

Performed quality control check

Jan, 1993 - Jan, 1995

Shop Mechanic - Boyd Trucking (Cottonwood/California)

Maintained and serviced trucks and trailers

Fabrication and welding repairs

Jan, 1989 - Jan, 1993

Shop & Service Technician - Rice Trucking (Cottonwood/California)

Maintained and serviced trucks and trailers

Clean & unload trucks

Performed preventive maintenance (Oil changes, tire pressure, additive checks etc.)

*Education

1987 - 1990

High School Diploma

West Valley High School, Cottonwood/California

Agricultural Mechanics – 4 Years

Welding – 4 Years

FFA – 4 Years

*Additional Skills

Welding, motor cross, repairing anything

*Achievements

FFA Swine Placed all four years including Overall Grand Champion in 1990 at Shasta District Fair

Won Tri-State Welding competition held at Shasta College in 1990

*Certifications

Service Training E2 Sizzors Electric Boom Lift Annual and End of Warranty Inspections ADE System 600 Series

450 II Series 800 Series Decision Driving Forklift training load gauge AWP Operation FMCSA Compliance

DOT & Safety Compliance Commentary Driving workplace harassment and ethics CMV Driver



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