EMMANUEL CHARLES

Port Richey, FL ***** 848-***-**** ad345s@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Able to embody multiple roles as either a leader or individual team member. Skills

Appointment Scheduling

Information Security

Paperwork Processing

Data Entry

Inbound / Outbound call support

Account Management

Data Analytics

Work History

Utility Customer Service Representative 05/2023 to 01/2024 U.S. Water Services Corporation – Port Richey, FL

Reviewed and analyzed data related to customer accounts for accuracy and fixed inconsistencies.

Managed multiple customer accounts for customer service and direct support. Created reports and relayed findings to management using Microsoft excel and word. Took accountability for customers escalated issues and concerns. Reviewed and discussed contract details for accuracy and relayed findings to team members and customers.

Associate Claims Adjuster 03/2022 to 04/2023

USAA – Tampa, FL

Improved claim processing efficiency by streamlining workflows and optimizing documentation procedures.

Enhanced customer satisfaction by promptly addressing concerns and providing clear explanations of claim decisions.

Reduced claim processing time with thorough investigations and efficient communication with involved parties.

Minimized company exposure to loss, conducting comprehensive risk assessments during claim evaluations.

Handled multiple claim types such as theft, vandalism, fire, and water damage. Level 2 Machine Operator 05/2021 to 12/2021

Coca-Cola – Dunedin, FL

Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.

Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.

Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.

Trained team members on equipment handling and safety. Education

Associate of Arts: Business 06/2020

Essex County College - Newark, NJ

High School Diploma 06/2016

Anclote High School - Holiday, FL

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