FATEMEH SAMAEI

Clark Ave, Thornhill,

ad344r@r.postjobfree.com

+1-807-***-****

Summary

Proficient in espresso preparation techniques, including crafting specialty drinks. Exceptional customer service skills with a focus on creating a welcoming atmosphere. Ability to work efficiently in a fast-paced environment while maintaining attention to detail. Strong communication skills, both verbal and written. Experience handling cash transactions and operating point-of-sale systems. Knowledgeable about coffee origins, flavors, and brewing methods. Familiarity with health and safety regulations related to food and beverage service. Education

Master of civil engineering

Lakehead university, Thunder Bay, ON, Canada

Sep 2022 to Des 2023

Experience

Barista/ St Paul Roastery St, Thunder Bay, ON, Canada/ Nov 2022 to Sep 2023

• Prepared and served a variety of coffee and espresso drinks to customers according to St Paul Roastery standards.

• Collaborated with team members to ensure efficient workflow and uphold quality standards.

• Provided exceptional customer service by greeting customers, taking orders, and answering questions about menu items.

• Innovated new drink recipes and seasonal specials, collaborating with team members to taste-test and refine offerings, resulting in increased customer engagement and sales.

• Mastered the art of crafting espresso-based beverages, including lattes, cappuccinos, and macchiatos, ensuring consistency in flavor and presentation. Barista/ Jutta coffee and bar, Tehran, Iran/ Oct 2020 to Jun 2022

• Managed the espresso bar during peak hours, efficiently handling a high volume of drink orders while maintaining quality and customer satisfaction.

• Educated customers on coffee origins and flavors, enhancing their experience.

• Provided leadership during busy periods, ensuring smooth operations and customer satisfaction.

• Implemented cross-training programs for team members, improving operational flexibility.

• Organized coffee tasting events, fostering community engagement. Language: English, Persian

Availability time: Monday to Friday 10 am to 8 pm

Saturday to Sunday 8 am to 6 pm