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Customer Service Quality Assurance

Location:
Newark, NJ
Posted:
March 05, 2024

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Resume:

Email: ad343f@r.postjobfree.com

Mobile: 201-***-****

ADELIN CRUZ

SUMMARY

Highly motivated, career-oriented, and hard-working. People oriented with superb interpersonal skills and desire to help and serve others. A team player that is able to work well with staff and supervisors. Have demonstrated the ability to perform well under stress and is able to accomplish task in a timely manner. Possess exceptional problem solving communication multitasking skills and critical thinking.

Skills

Knowledge and certified in (GMP, RSC, SOP, POD, ESD, MSD, BD, IP, QAI and ISO 9000 & 9001).

Computer knowledge in MS Excel, Word and PowerPoint.

OSHA and US Customs Regulations training certification.

Knowledge in (SAP, JD Edwards &Factory Works software system).

work History

Independent Contractor Driver

02/01/2023-current

Uber.

Amazon flex.

Customer service.

WIRE WORKS

380 Hillside avenue Hillside NJ 07205

06/01/2022-01-01/2023

Prep and Assemble cable wires for Multi channel Audio

Prep connectors for Assembly

Cut and prep Custom plates and Audio panels

Quality inspection of wiring and frequency check.

Inventory control.

ZEKES TOWING CORP

5 Slater Drive Elizabeth, N.J. 07206

11/2018-02/2020

Dispather .

Book keeping

Payroll

Office Manager:

Rallye Motors Inc. Newark, N.J. 07107

06/2014-09/2018

Customer Service.

Explain all featured details of vehicles to customers.

Prepare all titles and registrations for DMV and Bill of sales verification.

Close all sales and any pending transactions.

QA TESTER

ZT SYSTEMS SECAUCUS, NJ 07094

2011-2013

Mechanical microscopic inspection for CPUs.

Assemble electronics components for tower servers.

Inventory audit.

Supply Chain Customs (Importation & Exportation) MEDTRONIC MED-Rel (Medical Device) Juncos P.R. 00777

08/2000 -10/2010

Receive all international and domestic shipments.

Coordinate and maintain record of all inbound and outbound inventory for further analysis.

Maintain on weekly/ monthly basis Fiscal audit Graphs, discrepancy and part shorts

Report’s for all inventory.

Verify that all entries we’re received from suppliers with required data and FDA release for customs audit regulations reports and graphs.

Identify to which internal business the invoices/purchase order belonged to and provide data to the finance department for Intercompany and supplier payments.

Shipping/Receiving/Stores clerk 2-

(MATERIAL Dept. Associated with Supply Chain)

Receive all inbound Domestic raw material and distribute it accordingly

for manufacturing work flow and /or Quality Assurance inspectors if necessary.

Identify/report any Inventory discrepancies or damage to Quality Assurance manager and buyer/planners for further actions.

Perform internal inventory cycle count on weekly/monthly basis for logistics dept.

Analyze and correct transactions if required in SAP, JD Edwards’s system.

Formulate and maintain inventory, cycle count graphs and charts for fiscal year FDA Audit and Store all incoming material approved by Quality Assurance in Fast Pic system (SHUTTLES.)

TEAM MEMBER

Perform incoming AQL Inspection on batteries, hybrids and shields. thru microscope, for in line production process.

Product Inspection and Quality Assurance Product Release of assembled medical device.

Perform with engineering team First Article Qualification in Line Process development if required.

Identify root causes of medical device and report them to Quality Assurance manager for further action and reject for engineering evaluation.

Perform cycle count inventory for Final package department.

EDUCATION

National Auto Academy Certification 2013

Certified Auto Sales Representative

1485 U.S. 46, Little Falls, NJ 07424

2004 AA: Mechanical Engineer

University of Polytechnic Hato Rey, P.R.

Validation Specialist Certification Sem. 2002

University of Polytechnic Hato Rey, P.R.

Process, Equipment and Software Validation.

LANGUAGUES

ENGLISH/SPANISH



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