YEYSA GRANT

The Bronx, US 104**-***-*** **** ad343e@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a qualified customer service professional with four years of experience in providing direct customer service and coordinating best practices for client satisfaction. My diverse employment experiences have allowed me to strengthen and develop skills centered around collaborating with others, prioritizing assignments/projects, delegating tasks efficiently, and multi-tasking. WORK HISTORY

Mentor, 09/2020 - 11/2020

Imentor – The Bronx, NY

Enhanced mentee performance by providing personalized guidance and support. Developed trust-based relationships with mentees through active listening and empathetic communication. Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.

Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.

Testing Administrator, 05/2021 - 12/2023

New View Test Centers – 3250 Westchester Ave

Enhanced testing efficiency by implementing streamlined processes and procedures. Ensured accurate test administration by closely adhering to standardized guidelines and protocols. Managed confidential student information, maintaining strict adherence to data privacy regulations. Improved overall testing experience for students with the use of appropriate accommodations and modifications as needed.

Worked with multiple Testing companies such as : Pearson vue, PSI True talent, Meazure Learning, and Kryterion.

Reference

George Miles

ad343e@r.postjobfree.com

Testing Administrator, 01/2024 - current

PearsonVue Testing Center - 399 Knollwood Rd

Enhanced testing efficiency by implementing streamlined processes and procedures. Ensured accurate test administration by closely adhering to standardized guidelines and protocols. Managed confidential student information, maintaining strict adherence to data privacy regulations. Improved overall testing experience for candidates with the use of appropriate accommodations and modifications as needed.

Elementary School Teacher, 11/2018 - 11/2018

Junior Achievement Of New York – The Bronx, NY

Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.

Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.

Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.

Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.

EDUCATION

Bachelor of Science: Health Administration, Expected in 05/2027 Berkeley College - New York, NY

High School Diploma: 06/2022

Bronx High School For Law And Community Services - 500 East Fordham HHA certificate : February 2024

SKILLS

Skill Development

Direct Supervision

Academic

Advisement Client

Scheduling Customer

Support

Time Management

Team Building

Organization Multitasking