Customer Service Nursing Assistant

Jujuan Campbell

Location: Waldorf, MD Email: ******************@*****.*** Phone: 240-***-****

PROFESSIONAL SUMMARY:

Solution-oriented healthcare professional equipped with 20+ years’ of experience, specializing in geriatrics. specializing in geriatrics. Skilled in administering medications, monitoring vital signs, and providing emotional support to patients and their families. Highly skilled in customer service, effective problem-solving, and providing heightened individualized patient support services. PROFESSIONAL EXPERIENCE:

Spring Arbor Senior Living February - Crofton, MD February 2023 - Current Medication Technician

● Documents and reviews medication administration according to residents’ charts and physician’s orders

● Ensures that medications are administered at appropriate times and ensure that residents’ medications orders are routinely placed in a timely manner

● Communicates with physicians regarding residents’ medications, treatments, and/or therapies

● Assist residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, positioning, transfer, mobility and incontinence care.

● Responds to alerts received through resident emergency call system(s). Vesta, Inc. - California, MD December 2022 – Current Community Integration Specialist (Part-time)

● Responsible for the direct care of clients in the Vesta Residential or Day program

● Responsible for working hands on with clients to achieve their goals through coaching, teaching, and assistance facilitating group workshops

● Provides excellent customer service to internal and external clients at all times

● Responsible for the coordination of activities, facilitation of rehabilitation groups, case management, etc

● Facilitates individual meetings with family and case workers for adult consumers who attend the day program

Superior Mobile Medics (Examone Branch) - Greater Washington, DC April 1997 - Current Maryland contractor/ Insurance Examiner (Part-time Contractor)

● Performs medical exams for Life and Health insurance

● Draws blood and obtains specimens

● Performs EKGs and DNA samples

Community Support System - College Park, MD July 2013 – December 2022 Residential Coordinator / House Manager

● Managed the day-to-day operation of assigned homes where people receiving residential services from CSS are supported

● Held responsible for supporting individuals with intellectual/Developmental disabilities and some individuals with health and behavioral health diagnoses

● Maintained positive home environments, management and the oversight of staff and schedules

● Managed a variety of financial tasks, including identifying needed expenditures, making purchases, etc

● Facilitated programmatic responsibilities that included ensuring patients received daily habilitation provided by staff, and that data was captured on time and accurately each day Certified Nursing Assistant- Medication Technician

● Worked with individuals with developmental disabilities

● Performed personal care treatments and provided emotional support aids, assist the individual towards reaching

● maximum independence

● Administered medication, monitored and documented diabetes and blood pressure readings

● Supported clients in meal preparation, daily living activities, and assisted with maintenance of a clean and healthful environment

Brace Management Group, INC - Fort Washington, MD June 2008 - October 2012 Certified Nursing Assistant-Private Duty, PCA

● Assist patients with A.M. care, prepared meals

● Administered medication, monitored and documented diabetes testing and blood pressure readings

● Performed light housekeeping and provided extensive personal care assistance to include mobility, toileting, hygiene, exercises in hospital visitation and post hospital rehabilitation assistance at home Collington Episcopal Life Care - Mitchellville, MD June 1998 - October 2012 Dietitian Technician- Certified Food Service Manager, Certified Nursing Assistant (CNA)

● Planned and prepared patients meals; maintain and place orders for food and supply inventory

● Provided direction of nutritional therapy and document patient intakes

● Performed and assisted with personal care, daily living activities and maintenance of clean rooms/apartments

Community Multi-Services, INC - Silver Spring, MD September 2008 - November 2010 Certified Nursing Assistant (CNA) (part-time)

● Served as the house counselor for several sites responsible for supporting individuals with developmental disabilities

● Assisted with personal care and emotional support, assists the individual towards reaching maximum independence. Assist with care plan meetings

● Supports clients in meal preparation, daily living activities, and assisting with maintenance of a clean environments

● Prioritized patient daily care according to acuity and scheduled patients procedures

● Assisted patients with A.M. care, vital signs, prepare for procedures if patient need to go to surgery Morningside House of St. Charles - Waldorf, MD January 2006 - December 2007 Certified Nursing Assistant (CNA) (part-time)

● Facilitated daily activities by assisting with serving meals, feeding patients as necessary; ambulating turning, and positioning patients; providing fresh water and nourishment between meals

● Assisted patients by supporting personal hygiene and daily living needs providing comfort, transportation, and vital sign monitoring

● Support administrative and receptionist tasks when necessary EDUCATION:

Parkdale High - Riverdale, MD June 1995

Highschool Diploma

Prince George's Community College - Largo, MD June 2002 Certified Nursing Assistant

CPR Certified

Phlebotomy Certified

EKG Certified

Health Care Academy - Washington, DC May 2013

Medication Technician

VOLUNTEER/ EXTRACURRICULAR INVOLVEMENT:

● St. Charles Bears -

Youth Cheerleading Coach (2003 - 2008)

Cheerleading Director (2008 - Current)

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