Customer Service Representative
Resume:
April Morrow
Learning is a lifelong pursuit, and I am always looking for ways to improve my skills and knowledge because it gives me a sense of purpose and fulfillment. Norman, OK 73069
ad3420@r.postjobfree.com
I am a dedicated and diligent individual, constantly striving for excellence in all my endeavors. My unwavering commitment to my work is matched by a genuine passion for assisting others. I firmly believe in providing equal opportunities for everyone to achieve their aspirations and fulfill their potential. Consequently, I actively engage in community-oriented initiatives, leveraging my professional contributions to give back and make a positive impact. Authorized to work in the US for any employer
Work Experience
Server/Waiter
Joe's Cafe - Norman, OK
August 2023 to February 2024
Worked as a server for the elderly in a high-end independent living facility. Prep Cook and Line Cook
Logan's Roadhouse - Norman, OK
August 2023 to August 2023
I was employed for a duration of 2 and a half weeks until the company abruptly ceased operations at my assigned location.
Assembly Line Worker
ManpowerGroup - Norman, OK
December 2022 to March 2023
• Assembling components for A/c unit
• Wiring
• Make necessary repairs
• Must also be able to read and interpret technical manuals and programs. Automation Specialist
United Partnerships - Remote
June 2022 to November 2022
Very similar to telemarketing but communicating through text messages. I set appointments for potential clients who may be interested in a debt resolution program. My duties were also to train new agents remotely. Multi screen and programs open at the same time, as well as keeping my inbox clear of messages.
CSR - Customer Service Representative
Express Marketing Group - Anaheim, CA
January 2022 to May 2022
Appointment setter for Fitzhauer construction
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Interacted with customers through live chat
• Assisted customers with questions
Field Canvasser
Straight up Roofing & Construction - Newcastle, OK February 2021 to March 2021
As a roofing canvasser, my duties were to listen to the homeowners existing roof issues and concerns, and proposed solutions based on their specific needs. Some homeowners were receptive and eager to schedule an appointment, while others needed more time to decide. It was a challenging task to persuade and gain the confidence of potential clients but I persevered and remained optimistic. Janitor
Sedexo - Norman, OK
July 2019 to October 2019
Maintained the upkeep, cleanliness, and ensured security measures. As well as other duties set forth by Longfellow middle school facility. Leaving a clean safe and secure establishment for effective and stress free environment.
Certified Nursing Assistant
Garden Valley Nursing and Rehab
February 2003 to April 2004
Cerified Nursing Assistant
Terrace Gardens Healthcare
May 1998 to August 2002
Shift Leader/Manager
Pizza Hut
July 1996 to January 2000
Skills
• Excel
• Microsoft office
• Customer service
• Organizational skills
• Cash handling
• Cooking
• Housekeeping
• Cleaning
• Warehouse
• Customer Service Skills
• Management (10+ years)
• Janitorial
• Communications
• Sales Experience
• Insurance Sales
• Cold Calling
• Telemarketing
• Telesales
• Call Center (3 years)
• Prospecting
• Selling
• EMT Experience (3 years)
• Inside Sales
• Vital Signs (10+ years)
• Medical Records
• EMR Systems
• Laboratory Experience
• B2B Sales
• Outside Sales
• Medical Office Experience
• Time management
• Sales
• English
• Phlebotomy
• Patient Care (10+ years)
• Door-to-Door Experience (Less than 1 year)
• Medication Administration (5 years)
• Medication Administration
• Upselling
• Hospital Experience
• Experience Administering Injections
• Negotiation
• Guest services
• Assembly
• Manufacturing
• Hand tools
• Power tools
• Warehouse experience
• Mechanical knowledge
• Live chat
Certifications and Licenses
Certified Nursing Assistant (CNA)
Emergency Medical Technician-Basic
Assessments
Call center customer service — Proficient
November 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
March 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cleaner fit — Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Outside sales — Proficient
April 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Proficient
Inside sales — Proficient
July 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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