Customer Service Call Center

ZULEYKA IRIZARRY

203-***-**** *****************@*****.*** Waterbury, CT 06705

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Professional Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Experience

Douglas Stewart Company

Customer Service Representative

05/2022 - 02/2024

Maintained a high level of professionalism when dealing with difficult customers.

Handled customer complaints and inquiries in a courteous and efficient manner.

Provided exceptional customer service to ensure customer satisfaction.

Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

RockBox Fitness

Call Center Representative

03/2019 - 04/2022

Met performance goals and call center metrics in fast-paced performance setting.

Proficiently handled high call volumes while maintaining quality service standards.

Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.

Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.

Extron Electronics

Technical Support Representative

08/2014 - 02/2019

Developed in-depth knowledge of products and services; educated users on product features and benefits.

Maintained accurate records of customer interactions and transactions; updated customer information accordingly.

Monitored incoming calls from customers regarding hardware and software issues; provided timely resolutions.

Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.

Education

High School Diploma

John F Kennedy

Skills

CRM Software

Inbound Call Management

Customer Service

Adaptability

Computer Literacy

Data Entry

Data Collection

Scheduling

Consultative Sales

Technical Support

References

References available upon request

Contact this candidate