Sterlynn Patten

Professional, Experienced, and Ambitious Business Analyst looking for a

new position to enhance my professional growth and advancement opportunities

Gwynn Oak, Md 21207

443-***-****

ad340c@r.postjobfree.com

EXPERIENCE

Benefitmall, Towson, Md — Business Analyst

June 2022 - Present

● Evaluates new cases and assure timely and quality underwriting.

● Evaluating enrollment material and detailed medical records to determine underwriting actions.

● Communication with agents/brokers of overdue premium payments along with status updates of cases.

● Processing of broker change letters and following the chain of command protocol.

● In charge of the day to day decision making and problem solving in the current department.

Benefitmall, Towson, Md — Benefit Support Specialist February 2019 - June 2022

● Carry out benefit inquiries from carriers/brokers on plan provisions, benefits, enrollments, updates, & changes.

● Responds to inquiries, expiring contract reports & data entry into BAS & Salesforce.

● In charge of making sure inquiries regarding renewals were completed.

Benefitmall, Towson, Md — Account Installation Technician July 2017 - February 2019

● Performs quality checks of benefits and related data.

● Updating records pertaining to health plans.

● Renewing of insurance applications in a timely manner EDUCATION

Brightwood College, Baltimore, Md — Medical Coding Graduated September 2016

Lansdowne High School, Lansdowne, Md — Diploma

Graduated June 2010

SKILLS

Accounts Receivable

Planning and Monitoring

Evaluation of Business

Processes

Insurance Verification

Quality Assurance

Medical Office Proficient

ICD-10 Proficient

Auditing

Microsoft & Excel Proficient

Communication Skills

Technical Skills

Problem Solving

Decision Making

Records Management

Business Project Experience

Salesforce Knowledge

Phone Etiquette

Customer Service

HIPAA Compliance

LANGUAGES

English

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