Systems Engineer Services Manager

Frank Cartwright

***** **** **, ********, ** ****1 720-***-**** ********@*****.***

Summary

A perceptive, quick-thinking professional who succeeds though active listening, planning, testing, and working with others to make well-documented and informed decisions and recommendations based on the needs of the company and client. I am an individual that has a strong focus on the importance of CRM (Customer Relationship Management), I am a strong self-motivated person and I also believe that I have skills to motivate my team members. I make sure that any request that I receive from others is really the best choice of everything available and is the best of class software / hardware and personal development.

Technical Skills

Technical Services Manager

Escalation Staff Manager

Excellent Customer Focus

Microsoft Certifications

VERITAS Enterprise Server

Blackberry Enterprise Server

20+ years Citrix Support

2003 NAS Enterprise Server

Active Directory/DNS/SAN

Ability to function successfully in a highly stressful, 24x7 mission critical environment

Ability to communicate and work directly with customers to identify and resolve technical issues.

Trend Micro Anti-Virus Server Protection Experienced

Exchange 2000/2003/2008

Symantec Anti-Virus

Snap Server Administrator

Strong Skills in Disaster Recovery / over 20+ years of supporting multi-datacenter environment

VMware Technical Engineer testing and supporting all vSphere versions.

Cloud management and installation

Oracle - OVM (Open Verification Methodology) – Web and program installation and management.

MCSE for 2000, 2003 and testing for 2008, 2012, 2016 and Cloud Environment

Excellent analytical and problem-solving skills

Super Scout Deployment

Security Cameras IP Camera Deployment / Firewall Management

Currently Attending CSU, working towards BS degree in Business Management \ Information Technology and Security.

Certifications

MCSE - Microsoft Certified Systems Engineer, NT4.0, 2000, 2003. Working on 2008 and 2012 Windows certification.

MCSA - Microsoft Certified Systems Administrator 2003.

MCP - Microsoft Certified Professional NT4.0, 2000, 2003.

CCA - Citrix Certified Administrator. 10+Years

CSSA- Certified Sonicwall Security Administrator

CNE - Certified Netware Engineer 3.x, 4.x.

CNA - Certified Netware Administrator 3.x, 4.x., 5.x

Currently working on Azure certification

Career History

Senior Critical Systems Engineer- Windows

SunGard Availability Services 06/01/2008 – 09/12/2018

Install, maintain, upgrade, and monitor hardware/software for the server infrastructure for 2000 – 2012 Microsoft and VMware servers and infrastructure. All customers Support Communications and operating systems for all customers. And continually support the belief that how important and urgency in resolving incidents to satisfy the customer, and fix the issue and maintain ownership until the incident is 100% resolved to the customer’s satisfaction. I support our customer base that is in our global environment across all of the continents. Provide Third level technical support for Microsoft, VMware, Symantec, Veritas, at all different levels of support. It is my responsibility to clearly communicate with all of the customer to provide the best technical support. I also work with all of our customers Change Management teams to provide in advance any changes, recommendations and all processes for installations and also create backout processes in case of errors which may affect the customers. Provide excellent customer support for all customers and schedule all needed services as requested by ticket assignments. I am a strong Team leader and team member for the critical ticket resolutions, I also assist in all classification of tickets as well. Troubleshoot all aspects of Microsoft systems, Routing, Citrix and VMware issues, AD, and SNMP communications, for EHealth Configuration as well as SiteScope. Active Directory, DHCP, All Microsoft related Services and program

Microsoft Engineer

Catholic Health Initiatives 01/30/2006 – 06/2008

Install, maintain, upgrade, and monitor hardware/software for the server infrastructure.

Monitor backups and perform restores. Participate in disaster recovery planning.

Inventory and document hardware, software, and licenses.

Provided Provisioning and Decommissioning of all hardware.

Provide Third Tier Quality Assurance of all Microsoft Servers.

Update skills as changes occur in the hardware/software infrastructure.

Provide second level technical support for Microsoft technologies.

Apply and monitor security for operating systems, applications, and hardware.

Respond to operational problems and coordinate efforts with other technical personnel.

Clearly communicate in advance any changes which may affect operations.

Assist National offices with all server / applications issues.

Assist MBO’s with all servers and applications issues.

Network Analyst

ITX, Fort Collins, Colorado 80525 04/2005 – 01/28/2006

Provided senior level support for a broad client base to resolve server and security issues for Microsoft and Netware related issues including Exchange 2000, and GroupWise. Migration, installations, and support of GroupWise, and Exchange conversions from Exchange to GroupWise e-mail systems and run also the other way depending on the needs of the clients. Citrix Support Engineer, Designed and modified Active directory trees for both Microsoft and Netware customers.

Provided senior level support for a broad client base to resolve server and security issues for Microsoft and Netware related issues including Exchange 2000, and GroupWise. Install and support of Microsoft Exchange and GroupWise. Designed and modified Active directory trees for both Microsoft and install and configure VMware Host and Guest servers.

Small Business support for multiple clients, support of 2003 Business server, 2000 Business server, and Exchange. Manage Sonicwall routers, Veritas software support plus all local applications.

Systems Administrator II

City of Thornton, Thornton, Colorado 80229 12/1999-04/01/2005

Provide leadership and training in the deployment of new technologies to city employees, as well as test and recommend new technologies to resolve issues in the city. I was a key member providing third level support of all server and desktop applications in the city’s environment. Accomplishments include:

Technical Lead over 10 junior engineers and Helpdesk Technical staff. Blackberry Administrator, Built BES servers(s) and upgraded server(s) to current 4.0 level of program. Supported hundreds of users, Mayor, Cabinet members, Directors and above.

10+ years for Citrix / MetaFrame support for multiple clients / primary single server environment.

Project Manager for large Deployments of Applications / Hardware.

Exchange administrator, 2300 Objects, 1200 users, multiple mailbox stores in a clustered environment.

Managed 50 plus servers environment, multiple exchange, file and print, DNS, HP 2003 NAS servers as well as DHCP, BES, and application servers, including patching and monthly maintenance of all systems.

Migrated from Microsoft 4.0 to Microsoft 2000 Server, including the creation of Exchange 2000, and SQL cluster servers with 99.999% uptime. Developed and created active directory trees, and root structure.

Installed and upgraded Hummingbird PcDocs applications.

Instrumental in deploying IP video surveillance to several remote sites with 0% down time.

Migrated 1000 users from Novell GroupWise to Microsoft Exchange with 100% accuracy of all e-mail, calendar and personal items with 0% down time.

Migrated from Netware to Microsoft 4.0 Servers with 100% accuracy of directory structure, file and print systems, and folder security while achieving 0% down time.

Senior Systems Engineer

Rush Creek Solutions, Inc.; Littleton, Colorado 01/1999 – 12/1999

Provided senior level support for a broad client base to resolve server and security issues for Microsoft and Netware related issues including Exchange 2000, and GroupWise.

Migration, installations, and support of GroupWise to Exchange and Exchange to GroupWise e-mail systems depending on the needs of the clients.

Citrix Support Engineer

Designed and modified Active directory trees for both Microsoft and Netware customers.

Senior Systems Consultant

CompuCom Systems, Englewood, Colorado 06/1998 – 01/1999

Provided senior level support for a broad client base to resolve server and security issues for Microsoft and Netware related issues including Exchange 2000, and GroupWise.

Installation and support of Microsoft Exchange and GroupWise.

Designed and modified Active directory trees for both Microsoft and Netware customers.

Senior Systems Consultant

CompuCom Systems, Englewood, Colorado 06/1998 – 01/1999

Designed Virus Protection that will be implemented companywide for multiple companies including hospitals and healthcare clinics.

Systems Administration

Blue Cross Blue Shield, Denver, Colorado 06/1995 – 06/1998

I provided third level support for all server, application, and security issues for Microsoft and Netware servers and all desktop installed programs.

Installation and support of Microsoft Exchange and GroupWise.

Citrix Support Engineer

Designed and modified Active directory trees for both Microsoft and Netware.

Third Level Support for all Microsoft applications.

Manager / Capital Recovery

Qwest Communications, Denver, Colorado 1980 – 1995

Managed as many as 20 employees and developed Microsoft programs for the implementation of the Capital recovery process. These applications saved 50% of annual budget.

Supervised 30 Technical staff and dealt with professional growth, personal development, and scheduling

Microsoft administrator for Microsoft servers including Exchange and Lotus Dominos notes.

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