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Customer Service Custom Framing

Location:
Buffalo, NY
Salary:
35,000 yr
Posted:
March 04, 2024

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Resume:

Tanya L. Strascina

** ********* ***** ********* *

Williamsville, NY 14221

716-***-****

ad33vv@r.postjobfree.com

Education:

Kaplan University

Associate of Business Management

Specializing in personal business models and marketing. May, 2007, GPA: 2.56

Qualifications:

Ø Skilled in customer service, with attention to detail. Ø Knowledge of and ability to use Microsoft Office Suite. Ø Ability to meet deadlines while handling multiple tasks. Ø Ability to communicate ideas effectively.

Ø Skilled in integrating new ideas and techniques. Ø Ability to achieve sales goals, production deadlines, and meet budget expectations. Ø Skilled in organization and planning

Ø Ability to manage safe and accounting details for high volume marketplace Experience:

November 2012 - October 2023

Michaels Arts & Crafts

5055 Transit Road, Williamsville, NY 14221

Custom Framing Manager

Responsible for all customer artwork cases in the custom framing department.

Balanced the production schedule to meet the deadlines using time management skills.

Contributed to the improvement of technological systems used in custom framing business.

Responsible for taking inventory and ordering supplies.

Assumed acting store manager duties at minimum once per week.

Oversaw team members in the achievement of various goal metrics, including sales goals, production schedule, quality controls, and more.

Maintained communications with clients over faulty workmanship projects and damaged artwork claims, for periods of 2 weeks to 6 months of time.

Safe counting, auditing, and cash handling in high volume market.

June 2007 – November 2011

Gander Mountain

880 Young Street, Tonawanda, NY 14150

[closed]

Footwear Manager and Pricing Operations Specialist Ø Upload and process daily maintenance of all pricing systems. Create and set all signage for ads, sales, daily price changes, and other pricing issues

Ø Cash handling and safe auditing

Ø Specialized product knowledge in footwear and apparel technologies.

Professional References:

Ø Donald Schoenfeldt

District Manager, Michael's Arts & Crafts

716-***-****,

ad33vv@r.postjobfree.com

Ø Candice Wynecoop

Tax Preparation Specialist, Turbo Tax

716-***-****,

ad33vv@r.postjobfree.com

Ø Danielle Thomas

Claims Examiner, FCS Administrators

716-***-****



Contact this candidate