**** **. ****’s Place #*-L

Brooklyn, New York ***13

(Fully Vaccinated with Pfizer vaccine) C: 917-***-****

E-mail: ad33v9@r.postjobfree.com

SUMMARY

An exceptional team player with strong PC & Mac skills and a highly dependable professional at ease with providing excellent Executive Level and hands on support in a fast-paced user environment.

EXPERIENCE

Hachette Book Publishing New York, New York

Helpdesk\Desktop Support Technician 2021 – 2023

Provide Helpdesk Phone support and desktop support for in house and remote users in a Window 10, 11 & Mac Monterey, Ventura, Catalina operating systems environment via Remote help application and in person.

Reset Network passwords via Active Directory, and make sure users account had appropriate license for various applications, including Office 365, Adobe Suite and Adobe Pro, make sure account are in the correct network groups for accessing network share drives.

Setup new hires laptops, with all needed applications, and if remote, sent via UPS overnight 3 days prior of starting date,. assist with initial login setup, which includes Configured Office 365 Outlook, MS Teams, Drop Box, One Drive, Zoom, and connect the Laptops to the appropriate Network share drive

Replaced out of warranty units with new equipment such as HP 440G6, 840, Dell 5410, 5420, 7520, 7530, MacBook 13” 14” 16” M1, M2, Jabra, and Polytech wireless headset for new in house and remote employees. Installed monitors, Keyboard mouse, network printers as well as local printers.

Updated daily ticket as well as inventory using Cherwell Service Management system.

Assisted facilities department in various desk moves, by relocating all equipment to new desk location. Setup monitors on adjustable arm brackets

Setup Apple IPhone and I pads with company email and team applications, as well as setup Microsoft Authenticator app.

Assist and setup Teams, Zoom, Webex meetings in various Conference rooms using Creston AV equipment

Tory Burch New York, New York

Senior Desktop Support Specialist 2021(6 Month Contract)

Provide desktop support for in house, and remote locations for users in a Window 10 & Mac Catalina environment.

Installed and imaged New HP X30 IBM Laptops, New MacBook’s and IMac are for new in house and remote employees. Installed monitor, Keyboard mouse, network printers as well as local printers. Configured Outlook 365 email, connect the units to the appropriate Network servers so users can access Department share folders for work.

Imaged and Configured New IBM Laptops and MacBook’s for remote users with their email, via VPN setup so they can connect remotely and access all network share drives. Units were sent out via Fedex or UPS to clients home or retail store location. Reset and Update users’ network password via active Directory when requested via Service Now

Setup Video Conference and Showrooms for meetings, using video equipment, Laptops, I pads and remote control robot.

Ralph Lauren Corporation\Club Monaco New York, New York

Senior Desktop Support Specialist 2007-2020

Provide executive level desktop support for in house, and remote locations for users in a Window 10, 7 & Mac environment.

Installed and imaged Microsoft Surface Pro 6 and Go, for new hires and upgrades, Setup up desk phones

Upgrade HP Elite Book 820 and 840 Laptops from windows 7 to windows 10, as well as IOS Catalina upgrades for IMacs desktop and MacBook’s.

Installed, configured, and supported PC applications including: Microsoft Office Upgrades from 2010, 2013, 2016 to Office 365, Adobe Application,

Provide PC, Mac, Scanners, local personal Printers and desk phone relocation moves.

Configured Apple devices such as I phones. and IPads with corporate email for new and current users, as well as work with communication vendors such as Verizon and T-Mobile to ensure users have the appropriate travel package. Responsible for supporting 4 remote buildings in a mixed Mac/Windows user environment, Troubleshoot hardware failures and perform repairs/upgrades as needed.

Troubleshoot network and telephony connectivity issues with Network support team.

Provide support to the network and local printers, including Officejet 8700, 8610 Network Canon 9250 .HP M830 series

Assist in meeting support and presentations using Creston, Zoom communications, as well as DTen equipment, and connecting laptops to various projection screens.

Monitor and update Service Desk tickets via ServiceNow and escalate issues as warranted

EDUCATION

Blake Business & Technical School New York, New York September, 1990

South Shore High School Brooklyn, New York June, 1989

NYS Academic Degree

SKILLS/INTERESTS

Soccer Coach – AYSO (American Youth Soccer Organization) for ages 6 through 7. Bilingual (Spanish and English)

CARLOS MARTINEZ

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